Housekeeping Order Taker "Saudi Only"

Application Deadline: 30 June 2025

Department: Housekeeping & Laundry

Employment Type: Permanent - Full Time

Location: Saudi Arabia - Yanbu

Compensation: ر.س3,800 - ر.س4,000 / month

DescriptionProvide clerical/secretarial and administrative support for the housekeeping department,
including typing, computer input, filing, tracing, answering telephones, printing reports, payroll,
maintaining employee files and departmental record logs.

Key ResponsibilitiesMAIN RESPONSIBILITIES
- Maintain complete knowledge of:
o All hotel features/services, hours of operation.
o All hotel room types, numbers/names, layout, appointments, amenities and
locations.
o Housekeeping services available for guests.
o Available laundry/dry cleaning services and hours of operation.
- Meet with Housekeeping supervisor/departing supervisor to review business status and
follow up actions.
- Access all functions of computer system in accordance with departmental specifications.
- Set up work station with necessary supplies, maintain cleanliness throughout shift.
- Legibly complete requisition for additional supplies/materials and submit to manager.
- Maintain updated resource materials on all vendors and information to accommodate
guest inquiries.
- Review designated in-house guest list and be familiar with guests' names and room
locations.
- Print designated reports and distribute accordingly.
- Update room status report in accordance with departmental procedures.
- Contact floor supervisor to resolve floor discrepant rooms.
- Monitor and track status of out of order rooms; update accordingly.
- Prepare work orders for maintenance repairs and distribute to Engineering. Monitor
completion of work submitted.
- Communicate departmental and guest needs as they arise with respective Housekeeping
personnel.
- Document pertinent information in departmental log book.
- Please note that this document is intellectual property owned by KISA/Switzerland
- Maintain security and accurate record of all guest room keys issued to Housekeeping
staff.
- Issue housekeeping items to Floor Attendants for delivery to guest rooms. Follow up on
return of items.
- Accommodate all guest requests expediently and courteously. Follow up with designated
hotel personnel to ensure completion of request.
- Inventory and management of stock control.

Additional responsibilities and tasks can be added at any time according to the needs of the
business and of the hotel.

Skills, Knowledge and ExpertiseCOMPETENCIES: Include the skills the candidate must have to fill this

position:
● Operational knowledge of housekeeping
operations
● Ability to compute basic mathematical calculations
● Ability to pleasantly and effectively communicate
with guests, hotel

LANGUAGE: Ability to work and communicate in a multinational

environment:
● Local language – excellent oral and written skills.
● English – very good oral and written skills.