Join our story at Hyatt Place and Hyatt House, Nairobi Westlands. Full-Time

Operational:

Cleaning and maintaining guest rooms, including sweeping and mopping floors, dusting furnishings, making beds, changing linens, vacuuming carpets, and cleaning bathrooms, toilets, sinks, and tubs. Capable of servicing and cleaning of up to and including 13+ rooms per day. Providing towels, linens, and other supplies as needed. Replenishing toiletries, shampoo, soap, and other supplies as needed. Restocking mini bars and refrigerators with beverages and snacks. Keep rooms, corridors, and lobbies neat. Clean, manage and organize hotel and function halls. Vacuum the floor carpet as often as required. Remove and organize trash cans periodically. Polish interiors at all times. Clean, sweep, and polish lifts. Dust and shine metal surfaces. Attend to all everyday routines in a restroom, elevator, restaurants, and back areas. Organize and clean cleaning carts, vacuum cleaners and any other equipment used on a daily basis. Clean, rearrange, and manage hotel furniture and fixtures.

Guest Service:

Ensuring the safety and wellbeing of guests by checking guest occupancy and verifying that rooms have been vacated and report any inconsistencies to the housekeeping team leader and executive housekeeper. Room attendants may greet guests, answer guests’ questions and relay guest request or needs to other employees or to their team leaders. Respond to any special requests from guests.

Administration:

Be responsible for signing out, securing, and returning hotel room section keys for each day worked. Immediately reports and turns over lost and found items to Housekeeping Office in accordance with hotel procedures. Participating in Emergency Procedure as per hotel’s Policy & Procedures. Performs other related duties as assigned.

Employee Handling:

Ensures a strong professional relationship with all levels of employees within the hotel.  Maintain open and effective communication with colleagues, supervisors, and other departments to ensure seamless coordination for housekeeping tasks, and project implementations. Collaborate with colleagues from different departments to address housekeeping issues, provide support, and ensure timely resolution of problems. Work collaboratively with fellow housekeeping colleagues to achieve common goals, share knowledge, and assist in resolving complex issues. Offer support and guidance to junior colleagues, apprentices, or trainees, fostering a mentorship approach within the team. Follow established protocols, safety guidelines, and standard operating procedures while working alongside colleagues to ensure a safe and efficient work environment. Encourage compliance with housekeeping safety standards and best practices among colleagues, emphasizing the importance of safety in all tasks. Treat colleagues with respect, professionalism, and courtesy at all times, creating a positive work culture within the housekeeping department. Resolve conflicts or disagreements with colleagues amicably, demonstrating conflict resolution skills and a constructive approach to problem-solving. Share expertise, experiences, and best practices with colleagues to enhance the overall skill set and knowledge base within the team. Participate in training sessions or workshops to update skills and knowledge, encouraging colleagues to do the same. Offer assistance and backup to colleagues during peak workloads, emergencies, or when extra help is needed, fostering a spirit of mutual support within the team. Seek assistance from colleagues when facing challenges or unfamiliar tasks, promoting a collaborative approach to problem-solving. Provide constructive feedback and suggestions to colleagues when appropriate, contributing to continuous improvement and efficiency in the workplace. Be open to receiving feedback from colleagues, embracing opportunities for personal and professional growth. Actions on the results of the Colleague Experience Survey (CES)

General:

Reads the hotel's Employee Handbook, understands, and adheres to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health, and safety. Attends and contributes to all training sessions and meetings as required. Always exercises responsible behavior and positively representing the hotel team and Hyatt Hotels Corporation. Maintains strong, professional relationships with relevant representatives from business partners and other organizations. Ensures high standards of personal presentation and grooming. In this role you will also be required to multitask in various aspects of the operations as advised by your managers from time to time. Responds to changes in the housekeeping function / department as dictated by the industry, company, and hotel. Carries out any other reasonable duties and responsibilities as assigned.

Leadership Duties

To ensure proper training is done to all new staff and or interns. To ensure that technical support is accorded to other department’s Employees that would require assistance from housekeeping.

Required Certification/Qualification:

 Certificate In Housekeeping and Laundry techniques a recognized Institution At least 2 years' experience working for a reputable hospitality organization in the position of room or public area attendant.  Posted May 24, 2025