Housekeeping Coordinator (Local Hire)
kempinski
Housekeeping Coordinator (Local Hire)
DescriptionProvide clerical/secretarial and administrative support for the housekeeping department, including typing, computer input, filing, tracing, answering telephones, printing reports, payroll, maintaining employee files and departmental record logs.\n
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Key Responsibilities\nMaintain complete knowledge of:\nAll hotel features/services, hours of operation.\nAll hotel room types, numbers/names, layout, appointments, amenities and locations.\nHousekeeping services available for guests. \nAvailable laundry/dry cleaning services and hours of operation.\nMeet with Housekeeping supervisor/departing supervisor to review business status and follow up actions.\nAccess all functions of computer system in accordance with departmental specifications.\nSet up work station with necessary supplies, maintain cleanliness throughout shift.\nLegibly complete requisition for additional supplies/materials and submit to manager.\nMaintain updated resource materials on all vendors and information to accommodate guest inquiries.\nReview designated in-house guest list and be familiar with guests' names and room locations.\nPrint designated reports and distribute accordingly.\nUpdate room status report in accordance with departmental procedures.\nContact floor supervisor to resolve floor discrepant rooms.\nMonitor and track status of out of order rooms; update accordingly.\nPrepare work orders for maintenance repairs and distribute to Engineering. Monitor completion of work submitted.\nCommunicate departmental and guest needs as they arise with respective Housekeeping personnel.\nDocument pertinent information in departmental log book.\nMaintain security and accurate record of all guest room keys issued to Housekeeping staff.\nIssue housekeeping items to Floor Attendants for delivery to guest rooms. Follow up on return of items.\nAccommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request.\nInventory and management of stock control.\n
Skills, Knowledge & Expertise\nHND in hospitality management or related field\n2 to 3 years experience as Room Attendant preferable in a 5* luxury hotel\nPrevious experiences as a housekeeping coordinator is a plus\nKnowledge of Hotel software\nOperational knowledge of housekeeping operations\nAbility to compute basic mathematical calculations \nAbility to pleasantly and effectively communicate with guests, hotel management and hotel personnel.\nKnowledge of Opera PMS \nKnowledge of hotel “guest software” is a plus\nKnowledge of industry chemicals\nKnowledge on housekeeping procedures and standards\n
Department: Housekeeping & Laundry
Employment Type: Fixed Term - Full Time
Location: Ghana - Accra
DescriptionProvide clerical/secretarial and administrative support for the housekeeping department, including typing, computer input, filing, tracing, answering telephones, printing reports, payroll, maintaining employee files and departmental record logs.\n
\n
Key Responsibilities\nMaintain complete knowledge of:\nAll hotel features/services, hours of operation.\nAll hotel room types, numbers/names, layout, appointments, amenities and locations.\nHousekeeping services available for guests. \nAvailable laundry/dry cleaning services and hours of operation.\nMeet with Housekeeping supervisor/departing supervisor to review business status and follow up actions.\nAccess all functions of computer system in accordance with departmental specifications.\nSet up work station with necessary supplies, maintain cleanliness throughout shift.\nLegibly complete requisition for additional supplies/materials and submit to manager.\nMaintain updated resource materials on all vendors and information to accommodate guest inquiries.\nReview designated in-house guest list and be familiar with guests' names and room locations.\nPrint designated reports and distribute accordingly.\nUpdate room status report in accordance with departmental procedures.\nContact floor supervisor to resolve floor discrepant rooms.\nMonitor and track status of out of order rooms; update accordingly.\nPrepare work orders for maintenance repairs and distribute to Engineering. Monitor completion of work submitted.\nCommunicate departmental and guest needs as they arise with respective Housekeeping personnel.\nDocument pertinent information in departmental log book.\nMaintain security and accurate record of all guest room keys issued to Housekeeping staff.\nIssue housekeeping items to Floor Attendants for delivery to guest rooms. Follow up on return of items.\nAccommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request.\nInventory and management of stock control.\n
Skills, Knowledge & Expertise\nHND in hospitality management or related field\n2 to 3 years experience as Room Attendant preferable in a 5* luxury hotel\nPrevious experiences as a housekeeping coordinator is a plus\nKnowledge of Hotel software\nOperational knowledge of housekeeping operations\nAbility to compute basic mathematical calculations \nAbility to pleasantly and effectively communicate with guests, hotel management and hotel personnel.\nKnowledge of Opera PMS \nKnowledge of hotel “guest software” is a plus\nKnowledge of industry chemicals\nKnowledge on housekeeping procedures and standards\n
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