Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

In the area of Customer Services, the position leads a global or region-related topic. Positions at this level derive tactical goals and measures, assess risks of all kinds, plan and monitor corresponding targets, projects, budgets or resources. Function-specific or operational-related guidelines are formulated, selection and application of standards, methods and tools are decided.

Join our team now at Siemens Healthineers as Head of Strategy, Customers Services North America.

The Head of Strategy is a key member of the Service Leadership Team and is responsible for leading, developing, and driving the strategy for the Customer Service business in North America (NAM CS). Reporting to the NAM CS Head, the responsibility for this role also encompasses assessing whether strategic initiatives are in line with the local and global business strategy and objectives.

Responsibilities:

Work closely with the Customer Service leadership team to develop annual objectives and targets as part of the strategic planning process. Follow up with monthly reporting of target achievement and implementing action plans when required.Understand local customer / market trends, competitive environment, and current whitespaces to identify critical strategic opportunities. Brief and advise the executive management with recommendations and insights, including SWOT analysis and strategic options. Develop strategies to drive a competitive edge, including service differentiation and pricing strategies.Understand technological advances and its implication for the provision of service, including learnings from other industries.Manage alignment of large global service and IT projects while working closely with local and global colleagues to develop implementation plans that ensures execution is effective and efficient.Lead the Program Management Office (PMO) within NAM Customer Service, which delivers program management and project execution across a variety of strategic initiatives.Discover and develop young talents and support the growth of talent development programs in Customer Service.Manage partnerships with third-party companies to support business development and/or customer relationship engagements.

Personal competencies required for the position:
Setting Strategy

The ability to create and articulate an inspiring vision for the organizationGather and analyze data from a variety of sources to support decisions based on a comprehensive qualitative and quantitative perspectiveEntrepreneurial approach to developing new, innovative ideas for Customer Service

Executing for Results

Ability to set clear and challenging goals while holding the organization accountable for driving results.Manage multiple initiatives, delegate tasks and manage overall risk for the organization effectively

Relationships and Influence

Naturally connects and builds strong relationships with others, demonstrating strong emotional intelligence and an ability to communicate clearly and persuasively.Demonstrated ability to work across a matrix organization and influence a variety of stakeholders.Encourages others to supports the success of the team.Creates a sense greater purpose for the organization.

Leading Teams

The ability to attract and recruit and motivate top talentsLeads by example and drives the organization's performance with an attitude of continuous improvementValues feedback as a source of improvement.

Driving Diversity and Sustainability

Acts as an advocate for diversity and inclusion as a source of additional performanceBelieves in sustainability and profit being linked

Required skills and Qualifications to have for the success of this role:

3+ years of experience in areas of strategic consulting, continuous improvement, cost/revenue excellence, employee development. Experience in Siemens Healthineers or comparable Customer Service organization is preferred 2+ years of leadership experience in a fast-paced environmentA bachelor’s degree in engineering, business or other related fieldsStrong analytical and critical thinking skillsExcellent communication, facilitation, and presentation skillsExcellent problem-solving skills with focus on process mapping and financial impact Lean Practitioner/Six Sigma Green Belt, preferredStrong project management skillsAbility to work against tight timelines in a dynamic environmentProficient with Microsoft Office Suite or related softwareAbility to solve complex organizational challenges using financial modelingOutstanding team player with the ability to work with and influence people across the organizationProven coaching/ mentoring skillsDeep knowledge of Medical equipment and service industry in the North America region

Who we are: We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Siemens Healthineers businesses, please visit our company page here.

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