Job Description :

Job Title: Head of Sales Operations

Level: L4

Reporting To: Sales Director

Role Purpose:

Building a clear sales strategy and plans for short, medium and long term to protect and grow GGBL volumes and market share, monitoring of sales performance, coordination of sales operations (OTIF), Coordination of all sales projects and Benchmarking against good sales practices across Diageo markets and other industries.

Responsibilities

1. Capability Building:

Responsible for coaching and development of the sales administrators towards ensuring the Sales Operations Management has both the capacity and capability to lead brilliant execution of sales administration.

2. Sales Data Management:

Ensure availability of accurate all Sales reports timely for effective business decision making

Volume target computation

Ensure communication of sales targets and achievements to key collaborators – KDs, Sales staff, etc

Implement and resolve all Sales Incentive Plan issues to ensure achievement of sales targets

Effective management of all sales tools of trade and with mitigation plan

Ensure strict adherence of price Compliance

3. Sales Office Administration:

Manage execution of all innovations

Organize and lead all Sales/KD Conferences

Ensure availability of fit for purpose regional Sales Offices

Ensure effective management of in touch and institute interventions to ensure maximum benefit

Lead and manage annual sales target planning and S&OP Volume performance report

Manage KDs contracts with GGBL - from conception to implementation

Manage and lead the Retail Loyalty Scheme

Manage and lead SLT/MLT cycle meetings

Own and manage the demand solutions report

Initiate, manage and lead all Capex procurement for the function

Manage the payment process to ensure prompt payment to all suppliers and contractors/contract staff

Own, manage and lead on all budget issues of the function to ensure efficient budget control

Ensure a robust and efficient Leave Management system of the function

Manage all administrative processes of the function - sales staff database, logistics,

Lead all communications of key sales initiatives to internal and external customers

Lead and handle all the GAR/COBC processes of the function to ensure continuous compliance  - proper records management

Handle staff recruitment process – functional induction

Ensure efficient process customer product complaints.

4. Strategy

Supervise current and emerging trends in the sales front end of the business, recommending and pushing through breakthrough strategy that affects sales execution

Deliver superior operational support to the sales team within budget

Coordinate all sales projects and ensuring that the desired results are achieved.

Promote a system of continuous improvement in the dept.

Ensure compliance with safety requirements at the work environment.

Core Work

Capability Building: Developing and following through coaching and development plans for Sales Operations Team 

Sales Data Management: Bringing value for Diageo by translating data into insightful information to aid decision making.

Sales Office Administration: Enabling brilliant execution by driving subject area in Team.

Controls: Business conduct fully in line with Diageo business practice and COBC guidelines.

Experience & Capabilities

Functional; A strong track record in database management and administration (Finance, HR etc)

Pays attention to detail

Strong capability to drive amazing relationships

Has advance appreciation for software applications

Leadership

Find Solution. Be innovative in finding simpler and faster ways of providing solutions.

Be authentic. Demonstrate high integrity and build great relationship with internal and external partners.

Consistently deliver great performance. Demonstrate drive to make a difference to business performance through brilliant execution, thoroughness and high standard in everything you do.

Manage People for success. Ability to create focus and clarity for team, with clear communication on ongoing activities to provide context. Ability to Coach, develop and support people to perform at their best.

Flexible Working Statement:

Flexibility is key to our success. From part-time and compressed hours to different locations, our people work flexibly in ways to suit them. Talk to us about what flexibility means to you so that you’re supported from day one.

Rewards & Benefits Statement

We recognise and value performance, offering our people a highly driven Rewards and Benefits package

Diversity statement:

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.

We embrace diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mentalities, and more.

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.

Feel inspired? Then this may be the opportunity for you. 

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