Job purpose

Manage, develop and expand the District freight business, provide direction and leadership, Be responsible for ensuring District profitable growth, maintaining satisfactory cash flow and market leadership, establishment of district industry leading service standards and optimum utilisation of business assets/human resources in accordance with the Country business strategy and local business environment.

Major responsibilities

Key and Strategic Customers

§  Lead in performance improvement engagements and strategic customer interfaces with top revenue customers

§  Liaise at the appropriate level to ensure customer retention, development and growth of new business

§  Act as “focal point” for escalated issues

§  Drive issue prevention & resolution for key and strategic customers

§  Identify and develop potential, sustainable customer relationships

§  Play an active role in supporting top level sales activities, being involved in large scale and strategic sales pitches

Country Manager

§  Provide advice/information to Country Manager on local business environment to facilitate business performance review & evaluation.

§  Work with Country manager to define and deliver business strategy to achieve sustainable business growth in country

§  Constantly scan the market to identify emerging trends and viable ventures/investment opportunities.

§  Develop and achieve the regional business targets and KPIs in accordance with country business targets and KPIs.

Local Industry Groups, Government and Regulatory bodies and government leaders

§  Represent and promote DGF; establish contact with strategically important government officials/agencies, trade bodies and the general public in order to enhance DGF’s business opportunities, brand awareness and image as the industry leader

Country District Functional Heads (HODs)

§  Lead the annual business planning process, challenging targets and assumptions provided

§  Review performance and jointly develop rectification plans to address shortfalls

§  Lead and direct the determination of short and long term strategies and market approach, ensuring alignment with regional guidelines

§  Work with the team to ensure achievement of business growth, revenue & profitability

Business Planning

§  Explore and exploit country regional growth opportunities

§  Define business strategy for realistic sales growth

§  Manage the annual planning process to ensure all departments develop aggressive but realistic plans that support the agreed strategies, maintain or improve market share and service levels, whilst meeting contribution levels to the network

§  Ensure that the organisation is sensitive to emerging customer, market requirements and competitive trends to facilitate effective business planning 

Business Performance and Results

§  Ensure strategies and directions are clearly communicated and consistently implemented in all departments

§  Ensure that the country regional’s annual business plans in terms of revenue, DSO, EBITA and service levels are met and that appropriate and timely corrective actions are taken to rectify any variance

§  Enable and manage the achievement of service performance that meets or exceeds customer expectations and differentiates DGF from the competitors

§  Ensure that appropriate organisation structure is in place to optimise business performance and achieve organisational consistency

Financial Management

§  Ensure the financial well being of the company from a legal, statutory and global perspectives

§  Set, review, and implement capital and revenue budgets

§  Ensure that cost control programmes are effectively implemented to manage costs

§  Ensure good capital and debtor management to improve liquidity

Policies and Procedures

§  Ensure that Global ,Regional and country’s Policies and Procedures are effectively implemented and adhered to within the local environments that the DGF’s business entities operate

People Management

§  Develop a high performance service culture within the district that nurtures and encourages service excellence, quality and a ‘can do’ mindset

§  Plan, organise and direct an efficient and effective country management team.

§  Develop IKOs/KPIs with team members and monitor individual performance.

§  Conduct performance appraisal, including coaching

§  Manage the allocation of appropriate resources and commitment of staff to the achievement of Country and regional objectives and targets.

§  Identify training needs and opportunities to develop a highly skilled functional department. Trains and develops managers for succession. 

Job Requirement

§  At least 3-5 years experience (dependent upon district size) in General Management of branch or complex service related businesses in China, preferably in the Freight Forwarding and Logistics business.

§  Presentation skills (excellent)

§  Facilitation and training skills (excellent)

§  Communication skills - spoken and written (excellent)

§  Negotiation and interpersonal skills (excellent)

§  Analytical and organisational skills (excellent)

Working Location

Beijing or flexible within North District