Responsibilities:

Lead and manage branch operations to ensure efficient, accurate, and cost-effective service delivery.Maintain high customer service standards, addressing enquiries and complaints promptly.Drive financial growth through cross-selling, revenue collection, and achievement of sales targets.Oversee cash operations, including LCY & FCY transactions, clearing processes, and ATM management.Ensure compliance with internal controls, AML/KYC procedures, and operational risk management tools.Manage branch assets, implement cost control measures, and maintain security protocols.Train, motivate, and appraise staff performance, fostering a productive work environment.Serve as the main strong room vault custodian and manage cash holding limits.Continuously update management on staff and client feedback, providing recommendations for growth.