Guest Relations Agent / Lady In Red
kempinski
Guest Relations Agent / Lady In Red
DescriptionThe incumbent in this position is responsible for - under the management of the Guest Relations Manager and taking into account the established standards - supervising and leading all areas of the Guest Relations.
Key ResponsibilitiesThe job of Guest Relations Agent / Lady in Red is executed satisfactorily when:
\n\nCarry out all administrative duties in co-operation with Guest Relations Manager.\nDaily checks on the VIP lists and ordering of corresponding activities.\nMonitor and check the costs of VIP treatments.\nBe responsible for VIP Policy and ensure it is implemented fully.\nLiaise with all departments check all guest requirements and ensure that these are executed on day of arrivals.\nPre check all guest requirements three days prior to arrival and again the day before.\nPre check all VIP arrival rooms and ensure that all rooms are clean and ready upon check in.\nGreet arrivals and escort all Guests to the rooms or suites.\nEnsure that all guest comments and complaints are attended to and that all complaint reporting is carried out and recorded.\nBe fully conversant with all hotel activities and promotions.\nAttend to daily guest requirements and enquires and help guide them with all necessary arrangements.\nPrepare all VIP amenities forms and distribute accordingly.\nUpdate guest profiles and check the existing one.\n
Skills, Knowledge and Expertise\nMinimum of 1 year experience in a Front Office position preferably in an international five star hotel\n Food & Beverage experience is a plus\n English – excellent oral and written skills\n Additional language - beneficial\n Luxury Hotel Experiences \n Good Communication skills\n Knowledge of hotel operations & Computer systems\n General knowledge of tourist and business related information\n Knowledge of hotel products and services\n Knowledge of VIP welcoming protocol\n Microsoft Office (Word, Excel and PowerPoint)\n Good knowledge of Opera\n Basic knowledge of Micros\n
Application Deadline: 20 May 2025
Department: Rooms Division, Front Office & Guest Services
Employment Type: Seasonal - Full Time
Location: Turkey - Bodrum
Reporting To: Guest Relations Manager
DescriptionThe incumbent in this position is responsible for - under the management of the Guest Relations Manager and taking into account the established standards - supervising and leading all areas of the Guest Relations.
Key ResponsibilitiesThe job of Guest Relations Agent / Lady in Red is executed satisfactorily when:
\n\nCarry out all administrative duties in co-operation with Guest Relations Manager.\nDaily checks on the VIP lists and ordering of corresponding activities.\nMonitor and check the costs of VIP treatments.\nBe responsible for VIP Policy and ensure it is implemented fully.\nLiaise with all departments check all guest requirements and ensure that these are executed on day of arrivals.\nPre check all guest requirements three days prior to arrival and again the day before.\nPre check all VIP arrival rooms and ensure that all rooms are clean and ready upon check in.\nGreet arrivals and escort all Guests to the rooms or suites.\nEnsure that all guest comments and complaints are attended to and that all complaint reporting is carried out and recorded.\nBe fully conversant with all hotel activities and promotions.\nAttend to daily guest requirements and enquires and help guide them with all necessary arrangements.\nPrepare all VIP amenities forms and distribute accordingly.\nUpdate guest profiles and check the existing one.\n
Skills, Knowledge and Expertise\nMinimum of 1 year experience in a Front Office position preferably in an international five star hotel\n Food & Beverage experience is a plus\n English – excellent oral and written skills\n Additional language - beneficial\n Luxury Hotel Experiences \n Good Communication skills\n Knowledge of hotel operations & Computer systems\n General knowledge of tourist and business related information\n Knowledge of hotel products and services\n Knowledge of VIP welcoming protocol\n Microsoft Office (Word, Excel and PowerPoint)\n Good knowledge of Opera\n Basic knowledge of Micros\n
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