Job Description:

Guest Experience Manager-M&M’S

Orlando, FL

On-site

The Guest Experience Manager will lead a team of Associates in our M&M’S Retail Store to deliver all sales commitments while actively drive business growth and selling M&M’S products. This role provides training and coaching to all Associates through our Great Line Manager Program, as well as providing an exceptional experience for our Guests by upholding and executing the established policies, procedures, Quality, and all food safety requirements.

We welcome unique personalities, just as our M&M’S brand is founded on our unique characters!

What are we looking for?

College Degree or equivalent experienceMinimum 2 years’ retail management experience in a fast-paced, high-volume environment.Previous experience in leading a team of direct reports.Experience with managing, training, onboarding, and developing a team which may include Associates, supervisors, and individual contributors.Role model, coach, and ensure accountability for the behaviors of an effective Manager on Duty to ensure achievement of all sales objectives and goals.Analyze daily, weekly, and overall sales results against business objectivesPrevious Stakeholder management experience

Nice to haves:

Working in an environment with loud music and bright lightsWillingness to work in an ever-changing and fast paced environment.Previous food and safety experience

 What would be your key responsibilities?

Create a fun and inclusive environment where Associates feel comfortable being their true and authentic self at work, in a “fun kind” way to bring out the best in each other.Create an environment that drives sales through exceptional guest experiences.Develop Associates to use resourcefulness for product knowledge and category components, to keep displays/spaces occupied and shoppable.May work in tandem with Visual support to provide accurate roll out of floor changes, ensuring products are available.May analyze consumer data captured in store to strategize and create action plans.Manage store experiences, bringing our brand to life. This includes actively approaching guests when hosting our famous candy wall, sampling candy, personalizing chocolate, and representing our characters, which helps bring our brand to life.Support auditing events to local and/or company standards.Drive Quality to achieve compliance in food regulation, local regulation, and auditing.May support the brand by leading our classic characters in costume.Internally, advocating for equity, inclusion, and diversity, creating a unique team and role modelling allyshipExternally, relating the brand purpose to guests, stakeholders, and external partners, helping to enhance brand loyalty – potentially hosting and organizing events.Support continual growth of the business via effective talent, retention, and recruitment management.Utilize sales data and consumer feedback to recommend changes to the Store Director team in a timely manner

What can you expect from Mars?

An industry competitive salary and benefits package, including company bonus.Work with over 130,000 with diverse and talented Associates, all guided by The Five Principles.Join a purpose driven company, where we’re striving to build the world we want tomorrow, today. Best-in-class learning and development support from day one, including access to our in-house Mars University. An industry competitive salary and benefits package, including company bonus.

Mars does not sponsor visas for this role.This position is not eligible for relocation benefits

#LI-MS1#LI-onsite

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.