**Description:** 1. To be knowledgeable of all resort facilities and of booking procedures for restaurants, excursions and private functions 2. Handle arrivals and departures as per training given 3. Ensure that all arrival guests receive a welcome as per resort standards 4. Ensure that all departure guests receive a farewell as per resort standard 5. Always be aware of guests arriving, in house and departing who pertain to your language specialty and assist them whenever this is necessary 6. Ensure all the guests that you have checked in, pertain to your language specialty or assigned to you by your immediate supervisor are contacted with courtesy calls as per resort standards 7. Establish and maintain relationship with guests during their stay through eventual site inspections, courtesy calls, assistance during the stay and visits in outlets 8. As a person in close relationship with the guests during their stay, actively collect guest preferences and pass them on to Operators for record keeping 9. To be able to assist Porters and communication assistants when necessary and if required by your immediate supervisor 10. To be familiar with all Resort Front Office procedures and standards, and act accordingly (PMS functions, daily Front Office tasks, types, VIP levels and amenities 11. To be able to organize all resort arrivals and departures according to the established procedures 12. Provide insightful recommendations showing knowledge which answers the guest requests. Have all local information’s available 13. Promote and execute the booking of restaurants, private functions and excursions 14. Ensure that all daily guest information documents are completed in timely manner (various confirmation letters, etc) 15. Use communication tools in place to follow up on all guest arrangements or requests 16. To be able to drive the resort buggies as per standard 17. To be conversant with the Hotel’s emergency procedures and ensure all Front Office associates are also conversant 18. To perform other duties assigned by Management from time to time to include duties which may not be directly associated to the Front Office department. **Primary Location:** MV-Raa Atoll **Organization:** Standard Maldives **Job Level:** Full-time **Job:** Front Office **Req ID:** RAA000148 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.