Responsible for facilitating efficient communications for both guests and staff both within the hotel and for external communicationsConfidently operates switchboard consoles, paging system, and associated computer equipment in accordance with departmental proceduresConnects local and international calls quickly, courteously and accuratelyHandles wake-up calls as requested with accuracy, whether they be automatic programmed or personal wake-up callsActs proficiently in all aspects of emergency procedures. Remains calm, alert, and efficient in the event of a major incident or problem at the hotel and maintains professional discretionContributes and maintains business like working environment ensuring minimal background noise and conversation which could be transmitted through sensitive headsetsProvides quality service to guests, staff, and incoming calls and to provide a wide range of informationAccepts and relays messages for guests and hotel management personnelProjects the image of courteous, friendly service at all timesAnswer and connect all incoming calls from both in and out of houseProvide general information to guests when necessaryTake accurate messages, morning call requests, reservations and orders for/from guestsReport to supervisor and Guest Experience Manager any guest complaints while on duty.Read the log book, and communicate with colleagues and supervisorTransfer outside calls to either guests, or hotel services/facilities.Always answer all calls within three rings.Record all manual charges for all local/long distance calls correctly.Assists in regular maintenance of guest history record.Ensure that Telephone Department areas and equipment are always clean and well maintained.

Responsible for facilitating efficient communications for both guests and staff both within the hotel and for external communicationsConfidently operates switchboard consoles, paging system, and associated computer equipment in accordance with departmental proceduresConnects local and international calls quickly, courteously and accuratelyHandles wake-up calls as requested with accuracy, whether they be automatic programmed or personal wake-up callsActs proficiently in all aspects of emergency procedures. Remains calm, alert, and efficient in the event of a major incident or problem at the hotel and maintains professional discretionContributes and maintains business like working environment ensuring minimal background noise and conversation which could be transmitted through sensitive headsetsProvides quality service to guests, staff, and incoming calls and to provide a wide range of informationAccepts and relays messages for guests and hotel management personnelProjects the image of courteous, friendly service at all timesAnswer and connect all incoming calls from both in and out of houseProvide general information to guests when necessaryTake accurate messages, morning call requests, reservations and orders for/from guestsReport to supervisor and Guest Experience Manager any guest complaints while on duty.Read the log book, and communicate with colleagues and supervisorTransfer outside calls to either guests, or hotel services/facilities.Always answer all calls within three rings.Record all manual charges for all local/long distance calls correctly.Assists in regular maintenance of guest history record.Ensure that Telephone Department areas and equipment are always clean and well maintained.

Specification:

• Responsible self-starter, capable of handling multi-faceted tasks and of working under pressure.

• Excellent communication skills, a proactive problem solver. Attention to detail.

• Personable and pleasant to deal with. Discreet, reliable and diplomatic. Honest and approachable.

• Positive “can do” attitude and flexible approach – manages with humility. Motivated, passionate and seeks opportunities to be multi-skilled and trained.

• Good health physically fit. Good personal grooming personal presentation.

• Able to adapt to changing environment

Skills Required:

• Excellent telephone and computer skills

•Fluent in Korean and English – written and spoken; multi-lingual desirable

Work Experience:

• Holds diploma/degree in Hospitality and Tourism Management desirable.

• One of two years working experience in the other related field.

Specification:

• Responsible self-starter, capable of handling multi-faceted tasks and of working under pressure.

• Excellent communication skills, a proactive problem solver. Attention to detail.

• Personable and pleasant to deal with. Discreet, reliable and diplomatic. Honest and approachable.

• Positive “can do” attitude and flexible approach – manages with humility. Motivated, passionate and seeks opportunities to be multi-skilled and trained.

• Good health physically fit. Good personal grooming personal presentation.

• Able to adapt to changing environment

Skills Required:

• Excellent telephone and computer skills

•Fluent in Korean and English – written and spoken; multi-lingual desirable

Work Experience:

• Holds diploma/degree in Hospitality and Tourism Management desirable.

• One of two years working experience in the other related field.