Groups & Events Director

Department: Sales & Marketing

Employment Type: Permanent - Full Time

Location: Congo - Brazzaville

Description\nSCOPE

\nLeading and organizing an effective Group & Event Sales Team including recruitment, training, development and supervision in compliance with the Kempinski Standards.
Monitoring, supervising and constantly improving the Service Quality of the Department/HotelConsolidation and advancement of the hotel’s market position in the Event & Group domainRevenue maximization in Event & Group field to reach or surpass the predetermined budgetComprehensive over-departmental communication to ensure highest possible guest satisfaction.\n

\nOVERALL OBJECTIVES
The job of Director of Groups & Events is executed satisfactorily when:\nThe Hotel achieves its Financial Objectives.\nThe Group and Events Sales team that the person is responsible for achieves their Revenue Objectives.\nThe person achieves their Personal Objectives.\nThe TTTT is carried out to the satisfaction of both the Director of Sales & Marketing and the Director of Groups and Events.\n
At Kempinski, Talent Development is a management responsibility and consequently an integral and important part of our Managers’ daily activities. The Director of Groups & Events fulfils their role as a Talent Development Ambassador when:\nThey actively support and implement Talent Development initiatives as a part of their daily activities.\nThey identify Training talents in their department and throughout the hotel as per below definition* and actively support their career development.\nThey support and initiate transfer, cross exposure and task force assignments for their team.\nThey personally conduct TTTTs with their team on a regular basis and take personal interest for their talents’ development plans.\nThey recruit and select potential talent according to current and future department, hotel and Kempinski’s needs including conducting interviews for positions in their department.\n



Key ResponsibilitiesMAIN RESPONSIBILITIES\nResponsible for revenue generation from received leads in the Event & Group field.\nDevelop an Event & Group forecast in coordination with the Director of Revenue Management/ Revenue Manager.\nResponsible for Development (or improvement) & active conversion of an effective Event & Group Sales Strategy.\nRecognize need periods and actively find possible solutions in coordination with the Director of Sales & Marketing, the Director of Sales and the Field Sales Team.\nReach (and possibly surpass) the monthly and yearly revenue goals.\nSet and regularly review goals for the Groups & Events Sales team and its individual team members.\nLeadership, training, development, encouragement and support of the Groups & Events Sales Team.\nResponsible for the training and incorporating of new team members (and trainees).\nPerformance Control for the subordinate team members.\nAnalysis and utilization of the Mystery Shopper program.\nSupervise regular Competition Checks.\nEncourage cross-selling to other hotels within the Kempinski Group (and GHA).\nImplementation of regular departmental meetings to ensure inter-departmental communication.\nSecure a proper communication of all Event & Group details to the Event Managers and Groups & Events Coordinators. \nMonitor the Opera S&C System and ensure the system is set up properly to guarantee internal efficiency, customer satisfaction, hence maximizing revenue performances.\nReview F&B menus, meeting services, etc. and the according pricing structure for the Event area in conjunction with the F&B Manager & the Executive Chef.\nDirect receipt, qualification and coordination of event & group requests (incl. leads, RFPs, etc.) defined by the Director of Sales & Marketing. Handle requests according to the relevant standards within a maximum of 8 (business) hours of its receipt.\nApply sales techniques to ensure the business, realize and take up sales possibilities. Ensure the ideal and most effective utilization of the function rooms.\nCarry out site inspections with potential MICE clients in coordination with the Field Sales department.\nRealize upsell possibilities to meet and surpass Group & Event budget goals.\nThoroughly input, supervise and maintain the requests in the Opera S&C System according to the data input standards.\nCreation of activities to ensure ongoing maintenance of bookings.\nGenerate proper proposals and contracts.\nFollow up on sent out proposals within 24 hours (1 working day) to ensure the client has received the information and to clarify possible questions and issues.\nHandle the enquiries until conversion to definite bookings including negotiation, contracting, and site inspection before handing over to the Event Manager (or to the Group & Event Coordinator). \nEnsure a proper handover of the converted business to the Event Manager / Group & Event Coordinator with all relevant information forwarded.\nIntroduction of the Groups & Events Manager / Groups & Events Coordinator to the client.\nCarry out Exit Interviews with the  customer after their event – asking for future business.\nReview monthly results and forecasts to recommend and execute activities required to ensure the hotel increases the market share and maximizes its revenue.\nProper maintenance of LOS/CAN and UNC business.\nFurther administrative tasks and other possible assigned duties.\nPerforms any other duties as assigned to him/her by management.\n
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.