Who We Are
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.
What You'll Do
The Learning and Development Senior Coordinator will have a key role in the coordination, operational quality, and execution of our global training offer and projects. The training events are essential for consulting staff in building core capabilities, helping them to develop their regional network and providing them affiliation and networking opportunities. Additionally, there will be an opportunity to drive forward relevant functional projects to implement operational and strategic priorities.
Your key responsibilities:
Working closely with both internal and external stakeholders, to ensure operationally the events (virtual, hybrid or live setting) run to an exceptionally high standard that are enjoyable and memorable for the learnerParticipant Management & Engagement: Oversee end-to-end participant management, from registration to attendance, including managing communication, cancellations, and logistical queries throughout the learning program.Performance Tracking & Improvement: Monitor attendance, gather and analyze feedback, identify areas for improvement, and escalate issues where necessary.Support Virtual Live events or meetings and act as a backup to Virtual Live HostData Management & Analysis: Maintain and optimize the training management database (e.g., SABA), tracking participation, cancellations, and attendance to enhance engagement rates. Provide data-driven insights to support program improvement.Survey & Feedback Analysis: Manage pre-event and post-event survey processes, from creation to data collection, and prepare comprehensive feedback reports for continuous program enhancement.Reporting & Analysis: Conduct analysis in partnership with the programs leads on learning journey completions and program metrics, driving data-driven conversations and proposing operational improvements.Engaging and continuing to review innovation and technology options to support current and future training delivery
Our training programs include but are not limited to Consulting Foundations, Advanced Consulting Program, Experienced Consulting Program, Case Leader Journey learning events, Women’s Training, and Train-the-Trainer events.
You’re Good At
Thriving in an internationally diverse team, with a passion for delivering exceptional customer service and creating memorable virtual, hybrid, and in-person events.Working autonomously while collaborating seamlessly—proactively anticipating challenges and planning ahead with a solution-oriented mindset.Analytical skills, with proven ability to work with complex data sets, draw meaningful insights, and present information tailored to the specific needs of various audiences.High degree of accuracy and attention to detail, consistently ensuring the quality of work through rigorous double-checking and cross-verification.Demonstrates strong teamwork skills by working cooperatively with colleagues, consistently displaying a high level of motivation, enthusiasm, and commitment to shared goals.Demonstrating strong organizational and time management skills, effectively planning and prioritizing tasks to meet and exceed deadlines.Customer-focused with a strong sense of urgency, consistently responding to queries in a timely and professional manner, ensuring satisfaction and resolution.What You'll Bring
3–5 years of experience in an operations role, ideally within a professional services environment.A degree in any discipline; additional qualifications in Event Management, Hospitality, or Tourism are a plus.Proven experience in organizing and supporting virtual meetings and events, including technical support experience to assist meetings interactivity: setting up breakout rooms, managing chat, launching polls, etc.Proficiency with a range of virtual collaboration and event tools (e.g., Zoom, Slack, Trello, Outlook, Salesforce Marketing Cloud, survey platforms).Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and experience using data visualization tools such as Power BI and Tableau is preferred.Strong technical aptitude and ability to learn new systems quickly.Strong command of written and verbal English communication, with the ability to articulate ideas clearly and professionally in both formats.Who You'll Work With
A passionate and dedicated Learning & Development team, who are currently spread across the globe. You will be part of the operations team that oversees the overall orchestration of global programs and learning journeys. As a complex matrix structured organization, you may also work with L&D teams in our local systems across our regions as well as with counterparts and colleagues in the Regional L&D teams. You will establish strong relationships across our people functions and beyond to successfully learn, educate and influence others.
Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.\n
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