Principal Technical Support Engineer

 

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Position is supporting our Federal clients and requires US Citizenship.  

Shift starts at 1:00pm PST.

Key Qualifications:

7+ years of technical and functional expertise, including proficiency in modules, data flows, and integration points within Fusion ERP Financials Cloud Applications, Broad understanding of modules such as General Ledger, Payables, and Projects, as well as how Fixed Assets integrates with these modules.  Asset Lifecycle flow, common enterprise structures setup, transaction processing, interfaces, business processes, period close processes, and activities. This includes setup and configuration of asset books, depreciation methods, asset categories, and tax rules. Knowledge of implementing local and international accounting standards and regulations related to fixed assets accounting to ensure compliance. Strong proficiency in identifying functionality and usability bugs within applications code written in SQL, PL/SQL, J2EE applications, and Oracle RDBMS Database. Experience with Oracle's recommended implementation methodologies during implementation phases and data migration processes. This includes extracting data from legacy systems, mapping data to Oracle Fusion Financials structures, and loading data into the new system for compatibility with Oracle Fusion Financials Fixed Assets. Understanding of the security model within Oracle Fusion applications, including roles, permissions, and data security.

Career Level - IC4