Full-Time Warmly welcomes all guests in a friendly manner with a smile at all times. Check in all guests in a professional manner as per the set standards operating procedures and ensuring proper profile registration in the Property Management System (PMS). Collect payments from guests settling their bills directly upon arrival or ask for a pre-authorization to cushion the Hotel as per the credit policy. Filing of guest registration cards in the dockets accordingly after ensuring that the guest registration forms are attached with the correct back up letters with clear billing instructions. The reg-card MUST be scanned for soft filing system as well.             Collecting chits from the Restaurant and filing correctly in the dockets within the shift as well as clearing the dockets for all checked out guests in the shift. Accurately and efficiently posting various items including the day rooms revenue in the PMS using the correct codes. Ensuring the assigned operational float is balanced during and at the end the shift, and well secured. Also maintaining the float with adequate change. Print the contingency reports, i.e. arrivals, departures, guest’s in-house and guest ledger balance, at the beginning of every shift as backup in case of systems failure. Correctly transacting forex exchange for in house guests, outlet guests and staff as per the standard operating procedure. Efficiently check out guests and receive payments as per the invoices and transferring city ledger bills to the respective companies/agents attaching the correct correspondences and chits. Ensure all the departed rooms have been checked out from the system, request for the room key cards from guests. (issue a check out - card if applicable). Attending to all calls, both internal and external as per the standard operating procedures Ensure room allocation is done and follow up, through your Team Leader, on clearing of arrival rooms by housekeeping in PMS. Boost room’s revenue by selling to walk in guests or telephone enquiries at rack rate or best available rate. Ensure guests are escorted to their rooms upon check in by introducing them to the concierge or any other front office team member. Ensure guest messages received are promptly delivered to the rooms and left messages/parcels are well recorded in the parcel book with clear contacts of both parties for ease of follow up.  No perishable food stuff should be accepted at the Front Desk from staff. Ensure the Front desk is kept clean and organized at all times Ensure the PDQ machines and other operational equipment are working before start of the shift, within and at the end of the shift.  Ensure that rebates, paid outs, and refunds are authorized by the Front Office Manager, AFOM or the Duty Manager before a final approval is sought through the FC and GM. Ensure that the float handed over to the next shift is balanced and signed off by the incoming cashier and the shift payments i.e. cash, credit cards and cheques are balanced at the end of the shift. Ensure that all cash collections in your shift are recorded accurately in the cashier envelope, witnessed by the FO-TL, AFOM, FOM or the MOD and deposited in the main safe deposit box. Promote hotel Food & Beverage outlets, conference and banqueting, business centre, telephone usage to maximize internal sales. Have a good knowledge of reservation procedures, rates, promotions, and room up selling. To be aware of availability and take reservations where necessary. To be aware of the current room occupancy at all times. Ensure that the front desk is never left unattended. Ensure that only front desk team members are allowed at the front desk. Be aware of the emergency and evacuation procedures and emergency hotlines. No private telephone calls are entertained while on duty. Be proactive at the front desk to anticipate and meet guest’s needs at all times. To promote a helpful, caring and professional image to guests and staff at all times. Alert the FO Team Leader, Duty Manager, Assistant Front Office Manager or Front Office Manager of any occurrences, suspicious characters and difficult customers. Participate in daily briefings and communication meetings of the Front Office Department. Immediately report any negative comments from guests checking out to the Front Office Manager for further engagement. Receive and direct calls efficiently to guest rooms, hotel team members or departments through the PBX system. Ensure that you action on all inquiries related to the call amicably. Familiarize yourself with telephone operator functions in Opera.  Maintain a record and include any major outstanding operator issues along with status in the daily reports.  Conduct the proper response notification of all malicious, bomb threats security related calls as per the hotel stipulated standards.  Log all wake-up call requests and perform wakeup call services. Complete the shift Checklist or Task list. (if provided) Other duties assigned by the Management, from time to time. Posted May 24, 2025