**Additional Information** **Job Number** 25074173 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Indianapolis Hotel at Keystone Crossing, 8787 Keystone Crossing, Indianapolis, Indiana, United States, 46240VIEW ON MAP (https://www.google.com/maps?q=Sheraton%20Indianapolis%20Hotel%20at%20Keystone%20Crossing%2C%208787%20Keystone%20Crossing%2C%20Indianapolis%2C%20Indiana%2C%20United%20States%2C%2046240) **Schedule** Full Time **Located Remotely?** N **Position Type** Management **Additional Information:** This hotel is owned and operated by an independent franchisee, Avion Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. The Front Office Manager is responsible for ensuring the operation of the Front Office in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates, overtime does apply and is calculated accordingly. Exempt managers must customarily and regular direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative, executive, or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time. Respond to all guest requests, problems, complaints and/or accidents presented at the Front Desk or through Reservations, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction. Motivate, coach, counsel and discipline all Front Desk personnel according to Avion Hospitality S.O.P.'s. Ensure compliance to brand and company training, using the steps to effective training according to Avion Hospitality standards. Prepare and conduct all Front Desk interviews and follow hiring procedures according to Avion Hospitality S.O.P.'s. _This company is an equal opportunity employer._ frnch1