Full-Time PM Shift

MUST HAVE A VALID DRIVERS LICENSE FOR HOTEL SHUTTLE VAN TRANSPORTATION.

Key responsibilities include: Staff Supervision: Train and mentor front desk staff on proper guest service procedures, including check-in/check-out protocols, handling cash transactions, and resolving guest issues. Assign tasks and manage schedules for front desk staff during the PM shift. Monitor staff performance and provide feedback and coaching as needed. Address employee concerns and disciplinary issues when necessary. Guest Service: Greet guests warmly and professionally upon arrival, providing accurate information about hotel amenities and local attractions. Efficiently process check-ins and check-outs, ensuring accurate guest information and room assignments. Respond promptly to guest inquiries, requests, and complaints, taking necessary steps to resolve issues effectively. Handle special requests and coordinate with other departments to fulfill guest needs. Operations Management: Monitor room availability and manage reservations, including handling cancellations and changes. Ensure accurate cash handling and reconciliation at the front desk. Maintain cleanliness and organization of the front desk area. Report any operational issues or maintenance concerns to the appropriate department. Compliance and Security: Enforce hotel policies and procedures, including guest registration requirements and security protocols. Monitor for suspicious activity and report any security concerns to management. Maintain confidentiality of guest information. Required Skills and Qualifications: Excellent customer service skills with a focus on guest satisfaction Strong communication and interpersonal abilities Ability to work effectively under pressure and manage multiple tasks simultaneously Detail-oriented with strong organizational skills Basic computer proficiency and knowledge of property management systems Prior experience in a hotel front desk role, preferably with supervisory experience Posted February 20, 2025