**Additional Information** **Job Number** 25080935 **Job Category** Rooms & Guest Services Operations **Location** Aloft DFW Airport North, Intersection of Regent Boulevard and Statesman Dr, Irving, Texas, United States, 75063VIEW ON MAP (https://www.google.com/maps?q=Aloft%20DFW%20Airport%20North%2C%20Intersection%20of%20Regent%20Boulevard%20and%20Statesman%20Dr%2C%20Irving%2C%20Texas%2C%20United%20States%2C%2075063) **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management **Additional Information:** This hotel is owned and operated by an independent franchisee, Countrywide Hospitality, LLC. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. The Front Desk is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine. We are seeking qualified candidates to be the face of our Newly Built, Aloft Hotel near DFW Airport. Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction. Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members. Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns. Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs. Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed. EDUCATION & EXPERIENCE High school diploma or equivalent; experience in a hotel or related field preferred. Familiarity with hotel management software and Microsoft Office suite. _This company is an equal opportunity employer._ frnch1