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Job Description

We're Hiring: Forensic Specialist – Loyalty & Digital Fraud (Cape Town)

Fraud fighters, this one's for you.

Are you a seasoned forensic expert who thrives on cracking complex digital fraud cases?  Do you see patterns where others see noise?  If protecting customers and uncovering loyalty fraud schemes is your game – we want, you on our team.

At Old Mutual, we're on a mission to make financial wellness a reality for millions. As part of our fast-paced, future-forward GRiD team, you'll work at the cutting edge of fraud risk management, helping to secure our digital customer experiences and loyalty programs from fraudsters.

What You'll Do

Lead forensic investigations into loyalty programme and digital transaction fraud.Detect fraud trends, identify vulnerabilities, and recommend proactive control improvements.Build and automate transaction monitoring processes using tools and data to enhance early detection.Collaborate with internal stakeholders and external partners to deliver clear, concise reports and presentations.Use your insights to help shape future-proof fraud prevention strategies.

What You Bring

Bachelor’s degree in Forensics, Criminal Justice, Risk, Finance, or related fields.5+ years of experience in forensic investigations or digital fraud detection.Hands-on expertise in data tools like SQL, Power BI, Excel, or Tableau.Solid understanding of fraud detection platforms and digital forensic tools (e.g. FTK, EnCase, Cellebrite).Certifications like CFE, CFCS, or equivalent are a big plus.Analytical thinker with excellent storytelling and reporting skills.

Why Join Us?

Be part of an ambitious, digitally driven portfolio shaping financial wellbeing across South Africa.Work in a fun, collaborative, and fast-moving team that values innovation and ethical impact.Play a key role in safeguarding customers and fighting financial crime in the digital age

This role is responsible for independently planning, executing and reporting on forensic work at an operational level. The incumbent is individually accountable for achieving results through own efforts over periods of up to 3 months.

ResponsibilitiesFraud/Financial Crime Investigation

Investigate cases of suspected fraud or financial crime. Identify lines of inquiry, and gather and retain information and physical or electronic evidence to support criminal investigation and/or legal action, engaging specialist investigators or subject-matter experts where necessary. Review the evidence gathered and recommend appropriate action to the organization.

Insurance Claims Evaluation

Investigate the circumstances of claims and the nature and extent of clients' losses. Review and evaluate information gathered using own subject-matter expertise, and examine additional evidence provided by specialist investigators or subject-matter experts to determine the extent of liability. Negotiate settlement of insured losses in line with delegated authority.

Fraud/Financial Crime Management

Deliver fraud prevention reporting and analysis for a designated area of operations, using financial crime/fraud prevention systems to identify instances, patterns, and trends of suspicious activity, to enable the prevention of fraud and enable the initiation of loss mitigations and fraud investigations.

Fraud/Financial Crime-Management Systems Development

Research and identify fraud trends and emerging risks, contribute to the drafting of fraud prevention policies and procedures, and identify opportunities for new and/or improved anti-fraud systems functionalities to support the development of fraud/financial crime prevention strategies, policies, procedures, and monitoring systems.

Regulatory and Compliance Management

Investigate all kinds of incidents and reports and provide expert advice to more senior colleagues. Minimize risk exposures and ensure adherence with regulatory standards by working with all internal functions to make sure compliance programs are properly implemented.

Financial Management and Control

Work within established systems to deliver prescribed outcomes for a designated area of financial control.

Insurance Claims Administration

Review and analyze assigned insurance claims in line with the organization's standard claims procedures and customer service standards. Engage loss adjusters and/or subject-matter experts where appropriate, authorize claims within delegated authority, and refer complex or unresolved issues to senior colleagues.

Insights and Reporting

Contribute to the preparation of various data and analytics reports.

Stakeholder Engagement

Assist with stakeholder engagement by arranging actions, meetings, events, and supporting materials to promote stakeholder understanding and commitment.

Operational Compliance

Identify, within the team, instances of noncompliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these instances and escalating issues as appropriate.

Personal Capability Building

Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Skills

Action Planning, Claims Management, Data Compilation, Data Controls, Executing Plans, Financial Auditing, Insurance Claims Investigations, Typology

Competencies

Action OrientedBusiness InsightCollaboratesDecision QualityFinancial AcumenInstills TrustManages ComplexityOptimizes Work Processes

Education

NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent

Closing Date

24 April 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

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