**Description:** **Key Responsibilities:** **Operations Management:** + Supervise and coordinate designated F&B outlets. + Ensure smooth service delivery, maintaining high standards of food quality, presentation, and hygiene. + Monitor inventory levels and manage supply orders. **Staff Supervision & Training:** + Recruit, train, and supervise F&B associates. + Schedule shifts and manage staff performance. + Conduct regular meetings and training sessions to improve service standards. **Customer Service & Satisfaction:** + Address customer complaints and feedback promptly. + Ensure a welcoming atmosphere and excellent guest experience. + Implement strategies to enhance customer loyalty and repeat business. **Marketing Collaboration:** + Work closely with the marketing department to develop and execute promotional campaigns for F&B outlets. + Collaborate on social media strategies, content creation, and influencer partnerships to increase visibility. + Coordinate with marketing to ensure alignment with brand standards and guest expectations. **Market Intelligence:** + Conduct regular market research to stay updated on industry trends, competitor offerings, and customer preferences. + Analyze market data to identify new opportunities for growth and innovation. + Use market insights to adapt menus, promotional strategies, and pricing to maintain competitiveness. **Financial Management:** + Develop budgets and control costs. + Analyze sales reports and implement strategies to maximize profitability. + Set pricing strategies and promotional offers. **Compliance & Safety:** + Ensure compliance with health, safety, and sanitation regulations (e.g., HACCP, local food safety laws). + Conduct regular inspections of F&B outlets for cleanliness and safety. **Menu Planning & Vendor Relations:** + Collaborate with chefs to design menus based on market trends and customer preferences. + Negotiate with suppliers for quality ingredients at competitive prices. **Qualifications:** **Qualifications & Skills:** **Education:** Degree in Hospitality Management, Business Administration, or related field (preferred). **Experience:** 3-5 years in F&B management (restaurants, hotels, or catering). **Skills:** + Strong leadership and team management. + Excellent communication and customer service. + Financial acumen (budgeting, cost control). + Knowledge of POS systems and inventory software. + Problem-solving and decision-making abilities. **Work Environment:** + Fast-paced, often requiring long hours, weekends, and holidays. + Interaction with staff, customers, and vendors. **Primary Location:** CN-91-Hong Kong **Organization:** Hyatt Centric Victoria Harbour, Hong Kong **Job Level:** Full-time **Job:** Bars/Restaurants/Outlets **Req ID:** HON006231 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.