Join our story at Hyatt Place and Hyatt House, Nairobi Westlands. Full-Time

Operational:

Ensures that minimum brand standards have been adhered to. Maintains par stocks of all equipment and guest supplies as required. Seats, takes orders, serves food and beverage, presents the menu, answers inquiries, and clears and resets tables, following established procedures. Prepares bills, accepts payments, and performs cashier duties. Verifies cash received and credit card validity, adhering strictly to finance policies and procedures. Possesses a thorough knowledge of all food and beverage items, recommends combinations, and upsells alternatives. Serve food and beverages to guests, according to the established standards of performance and service sequence established for the Outlet. Apply up-selling techniques. Be flexible wherever possible in meeting special requests from guests for specific beverage preparation methods and ingredients.   Maintains a neat and clean environment in the Outlet. Cleans equipment, displays, floors, etc. as per SOP for daily cleaning program.  Assists with managing inventory by monitoring stocks and place store requisitions in accordance with set par stock levels or as prescribed by the manager.  Collect store requisitions in a timely manner in accordance with set store timings. Check the item expiry dates during collection of store requisitions and ensure they are in good condition before receiving them. Track item expiry within the Outlet and ensure procedures regarding expiry control are honoured to avoid losses and for the safety of consumers of the food and beverage items. Prepare the Outlet for operation, including mise-en-place, setting and resetting tables, light cleaning, and other assigned tasks. Utilize the Outlet point-of-sales system as prescribed. Complete all sales through the Micros system, processes transactions in accordance with established accounting procedures ensuring proper cash handling and be responsible for the cash drawer.  Accounts for all cash and secures money drops in accordance with hotel and company policies. Ensure that all sales are properly recorded and reconciled, following prescribed procedures for ordering, voiding, or correcting items. Close and open the Outlets on time with proper setup for the day and in accordance with opening and closing procedures. Ensure that all company minimum brand standards are implemented, and that optional brand standards are implemented where appropriate. Assist in inventory-taking as required. Assist in resolving the discrepancy in inventory. Deliver the brand promise and provide exceptional, friendly, courteous, and professional guest service always. Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. Align all day-to-day functioning of the department/division consistent with Hyatt’s Global Privacy Policy. Is fully conversant with all aspects of the Micros System.

Customer Service

To ensure that you deliver the brand promise and always provide exceptional guest service. To ensure that you also provide excellent service to internal customers in other departments as appropriate. To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

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General:

Reads the hotel's Employee Handbook, understands, and adheres to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health, and safety. Attends and contributes to all training sessions and meetings as required. Always exercises responsible behavior and positively representing the hotel team and Hyatt Hotels Corporation. Maintains strong, professional relationships with relevant representatives from business partners and other organizations. Ensures high standards of personal presentation and grooming. In this role you will also be required to multitask in various aspects of the operations as advised by your managers from time to time. Responds to changes in the Food and Beverage department as dictated by the industry, company, and hotel. Carries out any other reasonable duties and responsibilities as assigned. Works closely with Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

People: 

Ensures a strong professional relationship with all levels of employees within the hotel.  Maintain open and effective communication with colleagues, team leaders, and other departments to ensure seamless coordination for maintenance tasks, repairs, and project implementations. Work collaboratively with fellow colleagues to achieve common goals, share knowledge, and assist in resolving complex F&B issues. Offer support and guidance to junior colleagues, apprentices, or trainees, fostering a mentorship approach within the team. Follow established protocols, safety guidelines, and standard operating procedures while working alongside colleagues to ensure a safe and efficient work environment. Encourage compliance with safety standards and best practices among colleagues, emphasizing the importance of safety in all tasks. Treat colleagues with respect, professionalism, and courtesy at all times, creating a positive work culture within the department. Resolve conflicts or disagreements with colleagues amicably, demonstrating conflict resolution skills and a constructive approach to problem-solving. Share expertise, experiences, and best practices with colleagues to enhance the overall skill set and knowledge base within the team. Participate in training sessions or workshops to update skills and knowledge, encouraging colleagues to do the same. Offer assistance and backup to colleagues during peak workloads, emergencies, or when extra help is needed, fostering a spirit of mutual support within the team. Seek assistance from colleagues when facing challenges or unfamiliar tasks, promoting a collaborative approach to problem-solving. Provide constructive feedback and suggestions to colleagues when appropriate, contributing to continuous improvement and efficiency in the workplace. Be open to receiving feedback from colleagues, embracing opportunities for personal and professional growth. Actions on the results of Hyatt International’s guest experience survey (HySat)

Required Certification/Qualification:

Certificate In Food and beverage service from a recognized Institution or its equivalent 

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Posted May 24, 2025