Responsible for providing the first line of on-site field system support that includes hardware, software, software applications, and networking to customers and field personnel on-site at customers or remotely.

* Provides a high level of customer satisfaction through the effective delivery of technical support and installations. This will include break-fix tasks, hardware product and software installations, site planning, problem escalation and managing installations. 
* Able to solve the problems for products where training has been completed and to create action plans to drive further analysis when increased work experience has been gained. 

Career Level - IC3