About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

TITLE: Field Service Technician III

LOCATION: Charlotte, NC

YOU ARE:

Someone who loves trying to solve problems that no one’s ever solved before. You’re great with theories, principles, and concepts. You are also great at providing support and mentoring other Customer Engineers (CE).

Sound familiar (and exciting!)? Then you’ll feel perfectly at home as NCR’s newest Customer Engineer Senior (CE SR).

What makes this more exciting? Knowing that it’s all to help make life easier for people all over the world, through more than 550 million transactions every day. Our clients come to us for software, hardware, and services. Your skills make sure we can assist them in the ways they need it the most.

YOU CAN EXPECT TO:

Provide assistance to the Territory Manager. Update and follow up on delegated tasks to ensure progress to deadlines.

Monitor closely the CEs under your responsibility. Support CEs on potential complex technical situations (1st Technical Escalation point for the CE and Field Support).

Provide recommendations to better assign CE’s to work orders (WO) according to Corporate/Customer Priorities and decide course of action as needed. Balance average timing for WO’s to increase productivity.

Ensure availability of tools for CEs. Ensure that changes in processes and work instructions are communicated and in place. Effectively communicate with the Service Planner, Exception Coordinators and TMs to make the best decision on customer escalations and Preventive Maintenance.

Assist with administrative tasks such as company vans, and other daily duties

Provide extra capacity to run service calls as instructed by the Territory Manager.

PEOPLE DESCRIBE YOU AS:

Someone who provides direction, instructions and guidance to a group of individuals.

A true specialist, one who is responsible for and capable of gathering information from a wide range of sources to resolve problems with unknown solutions.

Someone who is superb at coaching and mentoring.

An effective team leader that encourages team members and inspires the trust and respect of the team and stimulates production within the workplace.

YOU HAVE:

High school diploma or GED (though a Bachelor’s degree and CompTIA, N+ certifications are preferred).

Local residence, a valid driver's license, and authorization to work in the U.S.

The willingness and ability to pass a comprehensive background check, including credit check, criminal, driving record, and drug screen.

A strong back. This position requires that you be able to lift and carry tools and parts weighing up to 50 lbs., and be open to prolonged travel as needed.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include:

Medical Insurance

Dental Insurance

Life Insurance

Vision Insurance

Short/Long Term Disability

Paid Vacation

401k

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.