Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

As a Field Service Engineer, Person will be responsible for the installation, commissioning, maintenance, and repair of instruments and systems at customer sites. He will provide on-site support, troubleshoot technical issues, and ensure that all service-related activities are completed to a high standard. He will act as the key contact between the company and customers, ensuring customer satisfaction with technical services.

Key Responsibilities:

Installation and Setup: Install and configure equipment or machinery at customer sites according to the company’s standards and specifications.Maintenance and Repair: Perform regular maintenance, diagnostics, and repairs on equipment. Troubleshoot and resolve technical issues in a timely manner.Customer Support: Provide on-site technical support and guidance to customers, ensuring their needs are met and addressing any questions or concerns regarding the equipment.Training: Train customers on proper usage and maintenance procedures for the equipment to prevent issues and improve efficiency.Documentation: Maintain accurate service reports, records of maintenance, repairs, and installation tasks, as well as inventory logs.Problem Solving: Quickly and effectively diagnose and resolve issues, offering recommendations for improvements or upgrades.Collaboration: Work closely with other teams (FAS, sales, etc.) to ensure effective service delivery and to report recurring issues or feedback from customers.Safety Compliance: Follow safety protocols and industry regulations while performing tasks at customer sites.Travel: Travel regularly to different locations as required for service jobs and on-site support.

Qualifications:

Education: A degree in electronics engineering or a related technical field is preferred. Certifications in specific technologies may be required.Experience: 4-7 years of experience in a field service or technical support role, preferably in a similar industry (e.g., electronics, medical device etc.).Technical Skills: Proficiency in troubleshooting and maintaining complex machinery, software systems, or electronics. Experience with relevant diagnostic tools and equipment.Communication: Moderate verbal and written communication skills to interact with customers and internal teams.Problem-Solving: Excellent analytical and troubleshooting skills to address complex technical issues.Customer Service: Ability to build and maintain strong relationships with customers, providing a high level of customer satisfaction.Physical Requirements: Ability to work in various clinical environments.

Work Environment:

Regular travel to customer locations (local and possibly international).Flexible hours depending on customer needs and service requirements.Work in a variety of settings, including medical environments.