Executive Housekeeper
kempinski
Executive Housekeeper
Description\nRevenues, Expenses and Profit are closely monitored and budgeted figures (over)-achieved.\nHygiene standards are strictly monitored and followed.\nQuality Assurance audit results are 85% and above.\nCustomer Satisfaction Survey results are rated on an average with “5” and above.\nEmployee Satisfaction Survey results are 75% and above.\n At Kempinski, Talent Development is a management responsibility and consequently an integral and important part of our Managers’ daily activities. The Executive Housekeeper fulfils their role as a Talent Development Ambassador when:\nThey actively support and implement Talent Development initiatives as a part of their daily activities.\n They identify Training talents in their department and throughout the hotels as per below definition* and actively support their career development.\n
Key Responsibilities\nLead the Housekeeping Department by developing and implementing departmental objectives in line with the hotel business objectives.\nSupervise housekeeping operations such as cleaning and maintenance whilst ensuring compliance with all housekeeping policies, procedures, standards and satisfaction of guests’ needs.\nInspect all areas and take corrective measures in order to meet Kempinski Standards in terms of cleanliness, maintenance and supply.\nDevelop, implement and continually review the policies, procedures, practices and standards.\nSelect, train, develop, schedule and manage the performance of direct and indirect subordinates to ensure the efficient running of housekeeping operations.\nManage linen inventory and guest supplies and the ordering of supplies as necessary to meet quality standards and hotel business needs. \nCoordinate housekeeping duties with various departments such as Front Desk, Engineering, Sales and Marketing and Food & Beverage to ensure that all guestrooms and public areas are clean and well maintained in a timely and efficient manner. \nParticipate in all refurbish and renovation projects planning, execution and final set up including snag lists.\nPrepare the annual budget and manning guide and manage the housekeeping department within budgetary guidelines. \n Coordinate and review contracts, including plants rental, Window cleaning contracts, Night cleaning contract, marble manganese contract, pest management contract, Room cleaning contract, flowers and decoration contract, and ensure compliance by both parties.\nParticipate in the planning of hotel decoration for special functions and festive seasons and organize the necessary actions. \nManage the performance of the flower shop and valet shop to meet high quality standards and business results.\nKeep abreast of all new equipment's and cleaning products and evaluate their quality, maintain knowledge of local competition and housekeeping industry trends.\nAccomplish a set of administrative duties such as leading and attending meeting, writing reports and memos and other specific duties related to the job function. \n Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
Skills, Knowledge and Expertise\n3 to 5 years experience in a Housekeeping management position, preferably in 5 star Hotel\nOperational knowledge of housekeeping equipment and machine, including washing machine, dry-cleaner, pressing machine.\nKnowledge on how to clean different fabric materials \nKnowledge of chemicals\nKnowledge and Skills on Cleaning techniques\nKnowledge on cleaning products, equipment and machine\nKnowledge on housekeeping procedures and standards\nKnowledge of Opera PMS\nMicrosoft Office Applications \nEnglish – excellent oral and written skills, additional language - beneficial
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Application Deadline: 22 May 2025
Department: Housekeeping & Laundry
Employment Type: Permanent - Full Time
Location: Oman - Muscat
Description\nRevenues, Expenses and Profit are closely monitored and budgeted figures (over)-achieved.\nHygiene standards are strictly monitored and followed.\nQuality Assurance audit results are 85% and above.\nCustomer Satisfaction Survey results are rated on an average with “5” and above.\nEmployee Satisfaction Survey results are 75% and above.\n At Kempinski, Talent Development is a management responsibility and consequently an integral and important part of our Managers’ daily activities. The Executive Housekeeper fulfils their role as a Talent Development Ambassador when:\nThey actively support and implement Talent Development initiatives as a part of their daily activities.\n They identify Training talents in their department and throughout the hotels as per below definition* and actively support their career development.\n
Key Responsibilities\nLead the Housekeeping Department by developing and implementing departmental objectives in line with the hotel business objectives.\nSupervise housekeeping operations such as cleaning and maintenance whilst ensuring compliance with all housekeeping policies, procedures, standards and satisfaction of guests’ needs.\nInspect all areas and take corrective measures in order to meet Kempinski Standards in terms of cleanliness, maintenance and supply.\nDevelop, implement and continually review the policies, procedures, practices and standards.\nSelect, train, develop, schedule and manage the performance of direct and indirect subordinates to ensure the efficient running of housekeeping operations.\nManage linen inventory and guest supplies and the ordering of supplies as necessary to meet quality standards and hotel business needs. \nCoordinate housekeeping duties with various departments such as Front Desk, Engineering, Sales and Marketing and Food & Beverage to ensure that all guestrooms and public areas are clean and well maintained in a timely and efficient manner. \nParticipate in all refurbish and renovation projects planning, execution and final set up including snag lists.\nPrepare the annual budget and manning guide and manage the housekeeping department within budgetary guidelines. \n Coordinate and review contracts, including plants rental, Window cleaning contracts, Night cleaning contract, marble manganese contract, pest management contract, Room cleaning contract, flowers and decoration contract, and ensure compliance by both parties.\nParticipate in the planning of hotel decoration for special functions and festive seasons and organize the necessary actions. \nManage the performance of the flower shop and valet shop to meet high quality standards and business results.\nKeep abreast of all new equipment's and cleaning products and evaluate their quality, maintain knowledge of local competition and housekeeping industry trends.\nAccomplish a set of administrative duties such as leading and attending meeting, writing reports and memos and other specific duties related to the job function. \n Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
Skills, Knowledge and Expertise\n3 to 5 years experience in a Housekeeping management position, preferably in 5 star Hotel\nOperational knowledge of housekeeping equipment and machine, including washing machine, dry-cleaner, pressing machine.\nKnowledge on how to clean different fabric materials \nKnowledge of chemicals\nKnowledge and Skills on Cleaning techniques\nKnowledge on cleaning products, equipment and machine\nKnowledge on housekeeping procedures and standards\nKnowledge of Opera PMS\nMicrosoft Office Applications \nEnglish – excellent oral and written skills, additional language - beneficial
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