Executive Housekeeper
kempinski
Executive Housekeeper
DescriptionSCOPEThe incumbent in this position is responsible for managing the Housekeeping Department in order to ensure the highest standards of upkeep, hygiene and cleanliness of the Hotel, including all Guest rooms, public area, food & beverage outlets, banquet facilities and back of the house. Closely monitors all processes related to ensuring high level of housekeeping services provided to the guest is timely and defect free. OVERALL OBJECTIVES The job of Executive Housekeeper is executed satisfactorily when:\nRevenues, Expenses and Profit are closely monitored and budgeted figures (over)-achieved.\nHygiene standards are strictly monitored and followed.\nLQA (Leading Quality Assurance) audit results are 85% and above.\nCSS (Customer Satisfaction Survey) results are rated on an average with “5” and above.\nESS (Employee Satisfaction Survey) results are 75% and above.\nAt Kempinski, Talent Development is a management responsibility and consequently an integral and important part of our Managers’ daily activities. The Executive Housekeeper fulfils their role as a Talent Development Ambassador when:\nThey actively support and implement Talent Development initiatives as a part of their daily activities.\nThey identify Training talents in their department and throughout the hotels as per below definition* and actively support their career development.\n They support and initiate transfer, cross exposure and task force assignments for their team.\nThey personally conduct TTTTs with their team on a regular basis and take personal interest for their talents’ development plans,\nThey recruit and select potential talent according to the Company’s current and future hotel, regional and worldwide needs including conducting interviews for positions in their department and their region.\n
Key ResponsibilitiesMAIN RESPONSIBILITIES\nLead the Housekeeping Department by developing and implementing departmental objectives in line with the hotel business objectives.\nSupervise housekeeping operations such as cleaning and maintenance whilst ensuring compliance with all housekeeping policies, procedures, standards and satisfaction of guests’ needs.\nInspect all areas and take corrective measures in order to meet Kempinski Standards in terms of cleanliness, maintenance and supply.\nDevelop, implement and continually review the policies, procedures, practices and standards.\nSelect, train, develop, schedule and manage the performance of direct and indirect subordinates to ensure the efficient running of housekeeping operations.\nManage linen inventory and guest supplies and the ordering of supplies as necessary to meet quality standards and hotel business needs. \nCoordinate housekeeping duties with various departments such as Front Desk, Engineering, Sales and Marketing and Food & Beverage to ensure that all guestrooms and public areas are clean and well maintained in a timely and efficient manner. \nParticipate in all refurbish and renovation projects planning, execution and final set up including snag lists.\n Prepare the annual budget and manning guide and manage the housekeeping department within budgetary guidelines. \nCoordinate and review contracts, including plants rental, Window cleaning contracts, Night cleaning contract, marble manganese contract, pest management contract, Room cleaning contract, flowers and decoration contract, and ensure compliance by both parties.\n Participate in the planning of hotel decoration for special functions and festive seasons and organize the necessary actions. \nManage the performance of the flower shop and valet shop to meet high quality standards and business results.\n Keep abreast of all new equipments and cleaning products and evaluate their quality, maintain knowledge of local competition and housekeeping industry trends.\n Accomplish a set of administrative duties such as leading and attending meeting, writing reports and memos and other specific duties related to the job function. \n Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
Department: Rooms Division, Front Office & Guest Services
Employment Type: Permanent - Full Time
Location: Congo - Brazzaville
DescriptionSCOPEThe incumbent in this position is responsible for managing the Housekeeping Department in order to ensure the highest standards of upkeep, hygiene and cleanliness of the Hotel, including all Guest rooms, public area, food & beverage outlets, banquet facilities and back of the house. Closely monitors all processes related to ensuring high level of housekeeping services provided to the guest is timely and defect free. OVERALL OBJECTIVES The job of Executive Housekeeper is executed satisfactorily when:\nRevenues, Expenses and Profit are closely monitored and budgeted figures (over)-achieved.\nHygiene standards are strictly monitored and followed.\nLQA (Leading Quality Assurance) audit results are 85% and above.\nCSS (Customer Satisfaction Survey) results are rated on an average with “5” and above.\nESS (Employee Satisfaction Survey) results are 75% and above.\nAt Kempinski, Talent Development is a management responsibility and consequently an integral and important part of our Managers’ daily activities. The Executive Housekeeper fulfils their role as a Talent Development Ambassador when:\nThey actively support and implement Talent Development initiatives as a part of their daily activities.\nThey identify Training talents in their department and throughout the hotels as per below definition* and actively support their career development.\n They support and initiate transfer, cross exposure and task force assignments for their team.\nThey personally conduct TTTTs with their team on a regular basis and take personal interest for their talents’ development plans,\nThey recruit and select potential talent according to the Company’s current and future hotel, regional and worldwide needs including conducting interviews for positions in their department and their region.\n
Key ResponsibilitiesMAIN RESPONSIBILITIES\nLead the Housekeeping Department by developing and implementing departmental objectives in line with the hotel business objectives.\nSupervise housekeeping operations such as cleaning and maintenance whilst ensuring compliance with all housekeeping policies, procedures, standards and satisfaction of guests’ needs.\nInspect all areas and take corrective measures in order to meet Kempinski Standards in terms of cleanliness, maintenance and supply.\nDevelop, implement and continually review the policies, procedures, practices and standards.\nSelect, train, develop, schedule and manage the performance of direct and indirect subordinates to ensure the efficient running of housekeeping operations.\nManage linen inventory and guest supplies and the ordering of supplies as necessary to meet quality standards and hotel business needs. \nCoordinate housekeeping duties with various departments such as Front Desk, Engineering, Sales and Marketing and Food & Beverage to ensure that all guestrooms and public areas are clean and well maintained in a timely and efficient manner. \nParticipate in all refurbish and renovation projects planning, execution and final set up including snag lists.\n Prepare the annual budget and manning guide and manage the housekeeping department within budgetary guidelines. \nCoordinate and review contracts, including plants rental, Window cleaning contracts, Night cleaning contract, marble manganese contract, pest management contract, Room cleaning contract, flowers and decoration contract, and ensure compliance by both parties.\n Participate in the planning of hotel decoration for special functions and festive seasons and organize the necessary actions. \nManage the performance of the flower shop and valet shop to meet high quality standards and business results.\n Keep abreast of all new equipments and cleaning products and evaluate their quality, maintain knowledge of local competition and housekeeping industry trends.\n Accomplish a set of administrative duties such as leading and attending meeting, writing reports and memos and other specific duties related to the job function. \n Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
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