**Additional Information** **Job Number** 25070380 **Job Category** Sales & Marketing **Location** Sheraton Skyline Hotel London Heathrow, Heathrow Airport, Bath Road, London, England, United Kingdom, UB3 5BPVIEW ON MAP (https://www.google.com/maps?q=Sheraton%20Skyline%20Hotel%20London%20Heathrow%2C%20Heathrow%20Airport%2C%20Bath%20Road%2C%20London%2C%20England%2C%20United%20Kingdom%2C%20UB3%205BP) **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management **POSITION SUMMARY** The Event and Groups Coordinator prepares event documentation and coordinates with sales, hotel departments, and customer to ensure consistent, high level service throughout pre-event, event, and post event phases of hotel events. Ensures all hotel events have a seamless turnover from sales to service and back to sales. Recognises opportunities to maximize revenue by up-selling and offering enhancements to create a better overall event. The following are specific responsibilities and contributions critical to the successful performance of the position: Event Coordinating • Responsible for Express/Pop up bookings, hotel internal events, Social events and mid-sized conference business • Coordinates and communicates event details both verbally and in writing to the customer and hotel operations. Follows-up with customer post-event. • Acts as the liaison between field sales person and customer throughout the event process (pre-event, event, and post-event). • Manages group room blocks and meeting space of assigned groups. • Proactively identifies operational challenges associated with his/her group and works with the hotel staff and customer to solve these challenges and/or develop alternative solutions. • Leads pre-event and post-event meetings for assigned groups as necessary. • Greets customer during the event phase and hands off to Event Operations for the execution of details. • Adheres to all standards, policies, and procedures. Group Coordinating • Responsible for ensuring inventory is managed for all group and conference business • Management of contract blocks including airline crew • Ensure guest rooming lists are received in a timely manner Guest Satisfaction • Sets a positive example for guest relations. • Interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints. • Empowers associates to provide excellent customer service. Ensures associates understand expectations and parameters. • Observes service behaviors of associates and provides feedback to individuals; continuously strives to improve service performance. • Reviews guest satisfaction results. Participates in the development and implementation of corrective action plans. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. • Oversees the customer experience from file turnover through the post event phase until turnover back to sales. • Sets a positive example for guest relations. • Continuously interacts with customers to obtain feedback on quality of product, service levels, and overall satisfaction. • Effectively responds to and handles guest problems and complaints. • Observes service behaviors of associates and provides feedback to individuals and/or managers; continuously strives to improve service performance. • Conducts pre- and post- event meetings as required to review and communicate group needs and feedback. • Participates in the development and implementation of corrective action to address service challenges and focuses on continuous improvement. Sales and Revenue Management • Effectively up-sells products and services throughout the event process. • Participates in customer site inspections and assists with the sales process as necessary. • Accurately forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups. • Effectively manages customer budgets to maximize revenue and meet customer needs. • Adheres to Event Planning Standards. OTHER • Performs other related tasks as assigned by management. • Complies with Marriott International Hotels Limited Regional Office policies and procedures. • Working hours as required to do your job but normally not less than 37.5 hours per week. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,​ **begin** your purpose, **belong** to an amazing global​ team, and **become** the best version of you.