The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clientsIdentify opportunities to offer value added products and services while adhering to strict laws and regulation governing TelesalesCommunicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entriesFacilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as neededSupport expansive and diverse array of products and servicesAssist with ongoing Lean and process improvement projectsResolve complex problems based on best practice/precedence, escalating as neededAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

2-4 years of relevant experienceProficient in Microsoft OfficeComprehensive knowledge of Dispute processAbility to work unsupervised and apply problem solve capabilitiesAbility to work occasional weekends to support Pega releases and COB testingWorking knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TR’s)Demonstrated analytical skills and mathematical knowledgeConsistently demonstrates clear and concise written and verbal communication skills

Education:

High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

PRINCIPALES RESPONSABILIDADES:

Monitorear el correcto funcionamiento de los Sistemas que procesan las operaciones financieras a cargo del área, y gestionar oportunamente por medio de los equipos tecnológicos Conciliar las cuentas operativas a cargo del área con el objetivo de identificar posibles diferencias que deban ser solventadas oportunamente para minimizar el impacto en los clientes internos y externos. Elaborar y analizar las estadísticas de los servicios financieros a cargo del área, generando datos que contribuyan a la toma de decisiones la institución. Apoyar en el diseño, ejecución e implementación de Proyectos relacionados con los servicios financieros a cargo del área. Preparar la información y documentación requerida por los entes fiscalizadores, tales como: auditorías internas y externas, áreas de control, reguladores, etc. Atender los requerimientos emergentes locales, regionales o globales solicitados por la Gerencia.

Estudios Académicos no finalizados:

Carrera universitaria finalizada en carreras de Ingenierías, Administración, Económicas, Tecnológicas, Contables o afines.

Conocimientos Específicos deseables:

Idioma inglés (básico – intermedio)Conocimientos de la operatividad de productos y servicios bancarios y sus sistemas operativos, conocimientos de contabilidad, controles, cuadraturas, operaciones, etc.Manejo de las principales herramientas de Microsoft Office (Excel es indispensable el manejo de tablas dinámicas y formulas básicas).

Experiencia previa deseable:

Operaciones, productos bancarios y proyectos.Experiencia en instituciones bancarias o financieras deseable.

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

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