Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Visa is seeking an Employee Relations Director for Central Europe Middle East and Africa to collaborate with People Leaders Employees and the People Team to provide consultation on solving complex employee relations issues across all levels of the organization. The ER Leader will serve as a trusted partner to effectively managing complex employee relations, providing employee and management coaching, internal investigations, and policy management.

This role requires a human resources, employee relations or legal background and understanding of local legal law and regulations this role requires exceptional communication and interpersonal skills that enables the individual to work successfully across the organization.   

KEY RESPONSIBILITIES

Consultative support for the resolution on a variety of matters including performance management and addressing challenging interactions

Work with leaders and employees to establish and maintain a positive work environment, which encourages the full use of diverse talents and abilities, act as an employee advocate, help drive various corporate and division business initiatives

Provide coaching to leaders, offering feedback and advice on employee issues in a proactive and compassionate manner

Conduct workplace investigations in complex situations demonstrating effective listening, probing and investigatory skills with the ability to synthesize data, identify root problems causes, and recommend actions to resolve in partnership with Legal and Business Conduct Office

Superior case management experience including the development of investigation plans, effective interview techniques, note taking, recommendations and closure.

Analyze and track ER trends to proactively create a positive organizational culture and builds manager capabilities, including external trends and best practices

Foster a client-focused environment and mindset to ensure delivery of an exceptional employee experience

Provide interpretation of HR policies, practices and procedures to employees and managers

Recommend and drive local Employee Handbook and policy updates

Lead and support cross functional HR projects and initiatives as needed

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

Minimum of 10 years of experience with the majority of time in employee relations and or legal background
Bachelor’s degree required

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.