**Company Description** We are seeking a dedicated Electronic Evaluation Technician to join our dynamic team. In this pivotal role, you will support the Customer Distribution Center (CDC) and After-Sales Assistance (ASA) by efficiently managing the return of goods to stock, evaluating returned products, and performing minor repairs. Your attention to detail and problem-solving skills will be essential in ensuring customer satisfaction and maintaining the highest standards of product quality. **Job Description** **Principal Responsibilities** + Collaborate with the CDC and customer service teams to streamline the return of products to stock. + Thoroughly investigate and validate customer complaints to ensure accurate and timely resolution. + Categorize and sort returned products for appropriate final disposition. + Conduct comprehensive testing and evaluation of opened products to assess damage and overall condition. + Maintain consistent communication with the customer service desk to ensure timely order completion. + Assist various departments with re-boxing activities as needed. + Perform minor repairs on returned products to restore them to sellable condition. **Qualifications** **Education** + **Minimum:** High School Diploma. Mechatronics certificate is preferred. Experience + Minimum: 1 year of experience working with electronic products and their technical aspects in a production or repair environment. Experience with consumer electronics or similar products is preferred. **Special Skills** + Proficiency in SAP systems and label technology is essential. + Certification in forklift and/or reach operation is a plus. + Strong communication and interpersonal skills, with a keen attention to detail. + Proven problem-solving abilities and proficiency in PC applications. + Familiarity with quality assurance tools and methodologies. + Ability to work effectively in a team-oriented environment and demonstrate leadership capabilities. + Flexibility and adaptability to navigate internal processes, changes, delays, or unexpected events. + Strong organizational skills with the ability to manage multiple tasks and priorities in a fast-paced setting. + Capacity to perform well under pressure and meet tight deadlines. + Willingness to work a flexible schedule as needed. **Additional Information** **Compensation** Salary range: $39,400 ($18.94/hr) to $55,800 ($26.83). Placement within range is dependent on education and experience.