Duty Manager

Department: Rooms Division, Front Office & Guest Services

Employment Type: Fixed Term - Full Time

Location: Turkey - Alacati

DescriptionDuty Manager / Front Office Receptionist who will play a key role in establishing and leading our front office operations to the highest standards. 

Key Responsibilities·       Ensures the smooth running of the front office operations on a day-to-day basis and in a proactive manner.·       Ensures that as per Health & Safety Policy the Fire Exits are free of obstacles.·       Ensures that all guests receive prompt, cordial attention and personal recognition and resolves related problems.·       Inform and co-ordinate with other operating departments e.g. Housekeeping, Engineering, etc. matters which may concern them.·       Check all correspondence of the day’s arrivals to familiarize with arrived and arriving guests and their needs, follows up as required.·       Check all billing instructions and guest credit for accuracy.  Follow up and resolve related issues.·       Ensures that all departmental information is kept accurately and up to date.·       Understand and carries out duties in line with Hotel Emergency Procedures.

Skills, Knowledge and Expertise·       Positive, friendly, professional, and confident, with good interpersonal skills.·       Minimum 2 years Front Office experience.·       Comprehensive Opera knowledge.·       Able to perform shift work.·       Proficiency in English·       People Oriented·       Problem solving & Decision making.·       Customer service orientation

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