**Description:** **Job Title:** Duty Manager **Job Description:** The Duty Manager oversees daily hotel operations to ensure smooth service and guest satisfaction. This role handles guest requests, resolves issues promptly, and supports all departments during their shift. Acts as the key point of contact when senior management is not present. **Key Responsibilities:** + Supervise hotel operations during assigned shifts + Ensure excellent guest service and handle complaints + Coordinate with departments to resolve issues efficiently + Maintain safety, security, and service standards + Report incidents and support team performance **Primary Location:** TH-83-Phuket **Organization:** Hyatt Regency Phuket **Job Level:** Full-time **Job:** Front Office **Req ID:** PHU000436 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.