Be Part of Something New and Meaningful

At Caption by Hyatt, we’re rethinking hospitality—putting community, sustainability, and self-expression at the heart of everything we do. Designed to be of the community, not just in it, Caption by Hyatt Sydney will be the first of its kind in Australia, offering a vibrant, people-first experience that’s as much about connection as it is about comfort.

We’re looking for a Director of Sales to join our pre-opening team—someone who is passionate about leading a high performing team to position and maximize the hotel’s performance while providing the Caption brand promise to our guests.

Care Connects Us

At Hyatt, we believe in making people feel at home wherever they are in the world. We turn jobs into careers, encounters into experiences, and trips into journeys. Join a team that is making travel more human, connected, and sustainable. Here, everyone’s role matters, and your individuality is celebrated.

About Caption by Hyatt Sydney

Caption by Hyatt is not some basic hotel. Designed to be truly of the community—not just in it—the people make the place here. Our place is yours for the making, where you can do (and be) you.

Opening in 2025, Caption by Hyatt Sydney will feature 174 colourful, fun eco-friendly guest rooms along with Talk Shop, our all-day lounge and eatery. Expect authentic experiences in an environment where everyone feels at home.

Why Join Us?

Shape a new hotel from the ground up – Be part of a pre-opening team and play a critical role in ensuring the best possible outcomes for owners, Hyatt, and the guest experience.Lead with purpose – Work in a collaborative, people-first environment where sustainability, community engagement, and wellbeing drive everything we do.Make an impact beyond the hotel – Lead sustainability initiatives, safety programs, and compliance measures that positively contribute to the community and environment.Support Collaboration – Work closely with Hyatt’s Opening Transitions team with regional Hyatt support to ensure you have the tools and resources to deliver a standout pre-opening experience.

About the Role

An exciting opportunity exists for a Director of Sales to open the first Caption by Hyatt in Australia. You will be responsible for driving the pre-opening sales strategy and oversee the successful opening of the hotel. Once open, driving the highest possible sales performance and commercial success of the hotel. You will also position the hotel in the local marketplace, working closely with the Marketing Manager through appropriate Sales Marketing initiatives and ensure the hotel product and services align with the brand promise created through marketing communications.

Some Key Responsibilities

Develop and execute pre-opening sales strategies, ensuring a strong market presence from day one.Maximize revenue through a strategic approach to room sales, corporate accounts, and partnerships.Lead the creation and execution of the hotel’s Sales strategies, ensuring revenue goals are met and exceeded.Establish competitive sales targets across key market segments, ensuring the team is equipped to deliver results.Actively mentor, coach, and lead the Sales team, fostering a culture of collaboration, innovation, and continuous development.Build and maintain strong relationships with key corporate, leisure, and travel industry contacts, proactively seeking new business.Work closely with the Revenue Manager to optimize pricing, distribution, and demand generation.Represent the hotel at industry events, trade shows, and networking opportunities to strengthen brand awareness and drive revenue.Support revenue generation through strategic partnerships and the effective positioning of the hotel’s limited meeting space.Lead weekly yield meetings and monthly strategic meetings, ensuring alignment on pricing, market segmentation, and revenue optimization.Manage key sales accounts and groups, ensuring alignment with the overall revenue strategy.

Be Part of Something New and Meaningful

At Caption by Hyatt, we’re rethinking hospitality—putting community, sustainability, and self-expression at the heart of everything we do. Designed to be of the community, not just in it, Caption by Hyatt Sydney will be the first of its kind in Australia, offering a vibrant, people-first experience that’s as much about connection as it is about comfort.

We’re looking for a Director of Sales to join our pre-opening team—someone who is passionate about leading a high performing team to position and maximize the hotel’s performance while providing the Caption brand promise to our guests.

Care Connects Us

At Hyatt, we believe in making people feel at home wherever they are in the world. We turn jobs into careers, encounters into experiences, and trips into journeys. Join a team that is making travel more human, connected, and sustainable. Here, everyone’s role matters, and your individuality is celebrated.

About Caption by Hyatt Sydney

Caption by Hyatt is not some basic hotel. Designed to be truly of the community—not just in it—the people make the place here. Our place is yours for the making, where you can do (and be) you.

Opening in 2025, Caption by Hyatt Sydney will feature 174 colourful, fun eco-friendly guest rooms along with Talk Shop, our all-day lounge and eatery. Expect authentic experiences in an environment where everyone feels at home.

Why Join Us?

Shape a new hotel from the ground up – Be part of a pre-opening team and play a critical role in ensuring the best possible outcomes for owners, Hyatt, and the guest experience.Lead with purpose – Work in a collaborative, people-first environment where sustainability, community engagement, and wellbeing drive everything we do.Make an impact beyond the hotel – Lead sustainability initiatives, safety programs, and compliance measures that positively contribute to the community and environment.Support Collaboration – Work closely with Hyatt’s Opening Transitions team with regional Hyatt support to ensure you have the tools and resources to deliver a standout pre-opening experience.

About the Role

An exciting opportunity exists for a Director of Sales to open the first Caption by Hyatt in Australia. You will be responsible for driving the pre-opening sales strategy and oversee the successful opening of the hotel. Once open, driving the highest possible sales performance and commercial success of the hotel. You will also position the hotel in the local marketplace, working closely with the Marketing Manager through appropriate Sales Marketing initiatives and ensure the hotel product and services align with the brand promise created through marketing communications.

Some Key Responsibilities

Develop and execute pre-opening sales strategies, ensuring a strong market presence from day one.Maximize revenue through a strategic approach to room sales, corporate accounts, and partnerships.Lead the creation and execution of the hotel’s Sales strategies, ensuring revenue goals are met and exceeded.Establish competitive sales targets across key market segments, ensuring the team is equipped to deliver results.Actively mentor, coach, and lead the Sales team, fostering a culture of collaboration, innovation, and continuous development.Build and maintain strong relationships with key corporate, leisure, and travel industry contacts, proactively seeking new business.Work closely with the Revenue Manager to optimize pricing, distribution, and demand generation.Represent the hotel at industry events, trade shows, and networking opportunities to strengthen brand awareness and drive revenue.Support revenue generation through strategic partnerships and the effective positioning of the hotel’s limited meeting space.Lead weekly yield meetings and monthly strategic meetings, ensuring alignment on pricing, market segmentation, and revenue optimization.Manage key sales accounts and groups, ensuring alignment with the overall revenue strategy.Previous experience in a similar role in a hotel is essential, pre-opening experience is preferred. Tertiary qualification in Business, Hospitality or Sales and Marketing Excellent interpersonal, communication and time management skills A proven collaborative leadership style, capable of motivating and developing a high-performing team Results-driven with strong influencing skills and a deep understanding of revenue management principles.Strong strategic, analytical, and problem-solving skills with the ability to translate data into profitable action.A passion for creating meaningful guest experiences and long-term client relationships.Ability to work under pressure, pivot strategies as needed, and drive commercial success in a fast-paced environmentUnderstanding of marketing communications and digital marketing preferred, with ability to collaborate effectively with Marketing Manager (direct experience not required)

What’s in it for you:

Join a forward-thinking, purpose-driven team that values:

Empathy, integrity, respect, inclusion, experimentation, and wellbeing.Opportunities for career growth in a leading global hospitality brand.A strong support network and workplace that celebrates individuality, creativity, and collaboration.

In addition, you’ll receive:

Competitive salary benefits packageComplimentary discounted accommodation worldwide at Hyatt properties10% off private health insuranceGenerous paid time off holiday policiesEmployee Assistance Program for mental health and wellbeing supportA dynamic and inclusive team culture that champions sustainability, innovation, and communityThe opportunity to work on an exciting pre-opening project, shaping the future of the brand in AustraliaContinuous learning and professional development through Hyatt’s global network

READY TO JOIN?
If you’re excited to lead a team that’s redefining hospitality, we’d love to hear from you

To get a peek into this new exciting hotel brand, Caption at Hyatt go to www.hyatt.com/brands/caption-by-hyatt

Previous experience in a similar role in a hotel is essential, pre-opening experience is preferred. Tertiary qualification in Business, Hospitality or Sales and Marketing Excellent interpersonal, communication and time management skills A proven collaborative leadership style, capable of motivating and developing a high-performing team Results-driven with strong influencing skills and a deep understanding of revenue management principles.Strong strategic, analytical, and problem-solving skills with the ability to translate data into profitable action.A passion for creating meaningful guest experiences and long-term client relationships.Ability to work under pressure, pivot strategies as needed, and drive commercial success in a fast-paced environmentUnderstanding of marketing communications and digital marketing preferred, with ability to collaborate effectively with Marketing Manager (direct experience not required)

What’s in it for you:

Join a forward-thinking, purpose-driven team that values:

Empathy, integrity, respect, inclusion, experimentation, and wellbeing.Opportunities for career growth in a leading global hospitality brand.A strong support network and workplace that celebrates individuality, creativity, and collaboration.

In addition, you’ll receive:

Competitive salary benefits packageComplimentary discounted accommodation worldwide at Hyatt properties10% off private health insuranceGenerous paid time off holiday policiesEmployee Assistance Program for mental health and wellbeing supportA dynamic and inclusive team culture that champions sustainability, innovation, and communityThe opportunity to work on an exciting pre-opening project, shaping the future of the brand in AustraliaContinuous learning and professional development through Hyatt’s global network

READY TO JOIN?
If you’re excited to lead a team that’s redefining hospitality, we’d love to hear from you

To get a peek into this new exciting hotel brand, Caption at Hyatt go to www.hyatt.com/brands/caption-by-hyatt