**Description:** Welcome to Park Hyatt. A place where rare and unexpected pleasures are artfully woven into every stay and guests unlock unique and enriching moments. Situated in the heart of the city’s upscale shopping, cultural and beach destination Haeundae, Park Hyatt Busan is a luxurious, intimate and residential-style hotel for the sophisticated luxury traveler visiting Korea’s second largest city for business or leisure. The Director of Operations oversees the daily functioning of all key operational departments in the hotel, ensuring seamless coordination and the consistent delivery of exceptional service standards. This role is integral to driving guest satisfaction, operational efficiency, and financial performance. The Director of Operations provides strategic direction and hands-on leadership to departments such as Rooms, Food & Beverage, Spa, and Housekeeping. By fostering collaboration among these areas, the Director ensures smooth interdepartmental communication and the effective execution of service standards. This position requires strong business acumen, exceptional problem-solving abilities, and the capability to manage both people and processes. The Director of Operations plays a pivotal role in mentoring department heads, upholding brand quality standards, and aligning daily operations with long-term organizational goals. Confident decision-making, a guest-centric mindset, and the ability to remain composed under pressure are essential traits of this leadership role. Whether engaging with guests, guiding team members, or collaborating closely with the General Manager, the Director of Operations leads by example and cultivates a culture of excellence. **Qualifications:** + Over 10 years of experience in Rooms and F&B operations, including 5 years in leadership roles within luxury hotels + Proven leadership across multiple departments, with a track record of enhancing service quality and operational efficiency + Strategic thinker with strong execution skills and a hands-on, practical approach to hotel operations + Deep commitment to guest experience, consistently delivering on Hyatt’s brand promise through guest-centric decision-making + Passion for talent development, with the ability to coach, inspire, and engage teams at all levels + Extensive knowledge of hotel systems, financial controls, guest experience programs, marketing, and revenue management **Primary Location:** KR-Yeongnam-Busan **Organization:** Park Hyatt Busan **Job Level:** Full-time **Job:** Property Management **Req ID:** BUS000410 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.