Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Leica Biosystems, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

At Leica Biosystems, we’re not just shaping the future of cancer diagnostics — we’re transforming lives. Our mission of “Advancing Cancer Diagnostics, Improving Lives” is the driving force behind everything we do. As a global leader with the most comprehensive portfolio spanning from biopsy to diagnosis, we empower clinicians with innovative, reliable solutions so they can give patients timely, accurate answers when they need them most. When you join Leica Biosystems, you’re not just taking a job; you’re becoming part of a passionate team that knows every moment matters when it comes to cancer. You’ll help develop diagnostic solutions that turn anxiety into answers, and aid the acceleration of next-generation, life-changing therapies. Surrounded by a diverse and collaborative global community, you’ll be inspired each day to stretch, grow, and make an impact.

Learn about the Danaher Business System which makes everything possible.

The Director, Customer Service for Leica Biosystems is responsible for leading the North American Customer Service Organization. The Director will ensure a clear strategy and vision including identification of process and infrastructure improvements as well as implementation and adherence of processes required to establish a world- class customer service organization.

This position reports to the VP, Global Sales Enablement & Operations and is part of the Customer Service team. This position will be ONSITE five days a week at our facility in Deer Park, IL.

In this role, you will have the opportunity to:

Establish vision and strategy for Customer Service to enable a world-class Customer Experience.Foster cohesive working relationships across sales, applications, service and commercial operations to ensure best possible outcomes that are seamless to the customer while also maximizing business growth opportunities.Execute operational process improvements in key areas based on data collection/analysis of customer feedback at multiple touch points along the customer journey.Promote continuous improvement on utility and reporting of analytics/tools and processes to support business needs and internal teams to drive customer satisfaction and productivity.Identify, develop and implement process and technology enhancements required to improve the overall quality (i.e., order flow-through without manual intervention) and throughput of electronic execution of e-commerce conversion.Develop and implement methods to record, assess, and analyze customer feedback.Pragmatically challenge the status quo and utilize change management tools to create adoption and sustainment

The essential requirements of the job include:

Bachelor’s degree with 7+ years customer-facing experience with progressive responsibilities5+ years of previous people leadership/management experiencePrior experience with SAP or other ERP environmentProven knowledge of customer support processes (i.e., pricing, returns, delivery, etc.)Demonstrated aptitude for change management and continuous improvementDemonstrated experience servicing both internal & external customers - meeting customer needs and resolving escalations

Travel, Motor Vehicle Record & Physical/Environment Requirements:

This position requires up to 10% travel.  Travel will primarily be domestic but may occasionally be international.

Leica Biosystems, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

The annual salary range for this role is $160,000.00-$225,000.00. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

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Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. 

For more information, visit www.danaher.com.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation.