Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Benefits Delivery

Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview
The People Operations & Insights team is looking for a Director, Benefits Delivery, who will be responsible for benefits and wellbeing programs across Asia Pacific (AP), Eastern Europe, Middle East and Africa (EEMEA) and the European Fleet program. We deliver timely and accurate benefits experiences that reinforce Mastercard values.

This role is responsible for all operational and administrative aspects of our benefits programs, including managing external providers and partnering with internal teams, including Benefits Design, GBSC (Global Business Services Center), Payroll, P&C (People & Capability) Technology, Sourcing, Finance, and Legal.

You will report to the Vice President, Benefits Delivery and will primarily handle AP while also managing two team members – one who handles the EEMEA region and supports a few AP tasks, and another who handles European Fleet. This is an exciting opportunity to take on a leadership role and make an impact within an expanding team at Mastercard!

Role
•\tManage successful day-to-day operations of all benefits programs including group health, dental, vision, accidental death & dismemberment, life insurance, business travel accident, retirement plans, time-off, and leave of absence, and others. The scope includes open enrollment, plan renewals, administration, and communication.
•\tCollaborate with the Benefits Design team to ensure that delivery supports benefits objectives, and that delivery qualifications are part of vendor evaluation and selection.
•\tManage benefits providers, including performance monitoring, onboarding and third-party risk management.
•\tOnboard new providers, including assessing and negotiating contract clauses with the assistance of Sourcing and Legal.
•\tHandle annual renewal processes, and lead a team member in Coupa system requests and necessary documentation.
•\tSupport rollout and cyclical benefits communications, including drafting and editing previously drafted communications.
•\tReview and provide feedback on document updates drafted by your team members such as People Place intranet site pages and “benefits at a glance guides”.
•\tInterface with GBSC and providers to ensure inquiries/claims from employees and managers are addressed and escalated as needed.
•\tAdvise Total Rewards Partners and People Business Partners on benefits delivery issues.
•\tRespond to employee inquiries that are escalated from Mastercard’s GBSC in an effective, clear, and kind manner.
•\tMaintain process documentation for all benefits delivery processes and ensure knowledge transfer to reduce operational risk.
•\tWork in close partnership with GBSC on administration of Leave of Absence and time-off programs.
•\tMeasure service levels provided to employees and managers and focus on continuous improvement efforts.
•\tProvide analytical support on Benefits Delivery projects, programs, and ad hoc requests.
•\tGather and submit information for annual benefits surveys.
•\tOversee benefits systems in support of proper implementation, administration, analysis, and reporting, including Workday and uFlexReward.
•\tDrive technology enhancements through change impact analysis, process mapping, and robust communications.
•\tLead and develop the team to ensure optimal capability, productivity, guidance, growth, and engagement.
•\tAssess the opportunities over time to outsource or transition Benefits operational work to third parties and/or GBSC, and pursue as agreed.
•\tHandle all items timely and accurately.

All About You
•\tSignificant experience in implementation and administration of benefits processes, programs, and providers in large multinational organizations.
•\tProven ability to provide vision and leadership to a team of junior professionals.
•\tProven ability to work collaboratively, quickly establish trust and credibility, and build strong partnerships with internal and external stakeholders at all levels.
•\tAgile with strong initiative, self-direction and attention to detail; effectively handles multiple demands in a fast-paced environment.
•\tStrong communication skills, customer focus, and problem-solving skills, including fluency in English.
•\tAble to maintain strict confidentiality as required.
•\tComputer proficiency and technical aptitude, including ability to use Powerpoint and strong excel skills, experience with HRIS systems and benefits database
•\tExperience with Workday and uFlexReward is a plus.
•\tBachelor’s degree preferred.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.