Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Team Summary

The AP Business Planning & Operations team mandate is to drive a market focused agenda, being the connective tissue between markets, regions and global groups, breaking down silo behaviors, and executing against key regional initiatives. The team oversees business performance management for AP and supports cross-functionally on key initiatives, whilst continually streamlining operations across the region. The team has four remits:

Business Planning and OperationsCorporate EventsDeal ExcellenceShared oversight of Business and Strategy Analytics team

What a Director and Lead, AP Business Planning & Operations does at Visa:

The Director will lead the BPO pillar and be responsible for a wide range of activities required to support the AP Head of Business Operations and Regional President in delivering against regional and global priorities. The role is based in Singapore and provides an excellent opportunity to gain a broad strategic overview of Visa’s business - it will involve close collaboration with leaders and country managers across Asia Pacific to provide them and their teams support across various types of activities. The successful candidate will also engage frequently with Global stakeholders on key reporting engagements. This position reports into the AP Head of Business Planning & Operations, and will have a Manager reporting to them.

Specific responsibilities span across the following key areas:

End-to-end management of AP Scorecard – includes target-setting, reporting, continuous improvement of AP Scorecard processes.Develop, manage and report against AP OKRs - includes cross-functional oversight of APLT OKRs  Manage business review cadences for AP (Cluster and functional business reviews, APLT meetings, Global business reviews) – includes curating agendas for AP’s quarterly business reviews and program managing end-to-end processBear full accountability over managing market visits and briefing material development for CEO, Global President and Regional PresidentPartner with Visa Global teams on key reporting engagements / tools – Quarterly Earnings Call, Board Updates, Executive-Council bi-weekly reports, Global Town Halls, TRUTH, Acceptance etc.Partner with Business and Strategy Insights team to develop the Regional Management Information System (MIS) – serve as the ‘A’ on providing insights from a business planning and performance management point-of-viewOwn, identify and drive operational and strategic initiatives together with Head of AP BPO and Regional President to address specific business needs – org initiatives, sales operations / effectiveness, new capability development, etc.Maintain a strong understanding of various market landscapes to possess foundational context for key workstreamsContinuously be abreast the organization’s key topics, initiatives and prioritiesManage a team, including a ‘Manager’ and potentially VLA grads

Why this is important to Visa

The candidate will play a key central role in driving business effectiveness through a best-in-class project/program management capability. Additionally, the candidate will work across a range of initiatives to effectively support the AP BPO Lead, Regional President, and APLT. 

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.

Qualifications

We are looking for an experienced individual with a curiosity about Visa, who is results-driven, planful, and detail-oriented. As a candidate you should have:

Bachelor’s Degree or equivalentMinimum 12 years' experience, with a relevant track record in business planning, strategy, operations, consultingKnowledge of Visa’s business, strategy and operating model across the region and globallyExceptional project management skills – ability to anticipate and plan ahead, own and manage multiple workstreams at a time with minimal supervisionStrong communicator with solid executive presence and the ability to engage and influence appropriately and effectively across different levels and markets/regionsStrong comfort in both quantitative and qualitative domains – ability to analyze and derive actionable insights from data and aptitude in crafting written commentary, reviewing client briefing materials etc.Analytical mindset that balances attention for detail with the ability to take a broader and strategic perspectiveProactive disposition and comfort in navigating ambiguityDemonstrates professional maturity, prioritizes leading with empathy and is passionate about demonstrating Visa’s Leadership Principles.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.