Fusion Data Intelligence Content Development aims to enable customers to fully leverage their data by offering top-tier out-of-the-box content as well as a very flexible customization framework. Within this organization, our team includes experts committed to troubleshoot customers issues.

This role requires to participate in on-call shifts outside of the normal business hours including week-end and public holiday.

We analyze incidents raised to the development team and mitigate them. Next we take a step back to see the overall picture, and propose enhancements to the product in order to

Reduce the number of incidents Reduce the time to resolution Improve Oracle Support capabilities to find solutions by themselves Improve customers capabilities to avoid the issue or find solutions themselves Improve application performance Improve integration between FDI and other Oracle products

We also create POCs to prove the validity of our enhancement propositions.

The candidate will collaborate with multiple Oracle development teams as well as Oracle Support.

 

Career Level - IC4