**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The role primarily offers support to Desktop Operations within the client’s environment. This the first point of contact for all the users supports within the Client organization. **What you'll be doing** **Fixed Term Contract** **Key Responsibilities:** + Configuring computer operating systems and applications. + Assisting clients through a series of actions, either through walk in, remote access, telephone or physical visit. + Troubleshooting Level 1 faults and solving hardware/software faults and replacing parts as required. + Supporting the roll-out of new Operating System, Applications, Patches, Upgrades etc and setting up new users' accounts and profiles. + Responding to client’s cases within agreed SLA time limits. + Working continuously on a task until completion (or referral to third parties e.g. Level 2-3 Support teams,) while prioritizing and managing open cases one at a time to ensure SLAs are met. + Rapidly establishing a good working relationship with user’s customers and other professionals e.g., software developers to facilitate solution finding, testing of new hardware, software and devices. + Carry out Preventive Maintenance on Desktops and laptops as per the schedule. + Participate in Disaster Recovery Exercise as and when required. + Handles closure of Tickets, Service Requests and Changes within the timeframe allocated. + Support New Systems Initiatives as and when they are rolled out. + Remedy Change and RMS Administration. + Provides qualitative solutions for all Systems queries /complaints aimed at achieving the defined SCB Quality Assurance Standards. + Provides detailed hardware issues reports, and recommendations or any other feedback to the Team Leader or Head of Technology Support Services. + Achieve agreed upon individual Key Performance Indicators. + Any other duties that may be assigned. **Knowledge and Attributes:** + Ability to communicate well and to capture all pertinent details when required will contribute to their success + Ability to explain procedures and technical details to both technical and non-technical audiences in a concise and clear manner + Sound interpersonal skills with the ability to foster and maintain stakeholder relationships + Solid client service orientation and passion for achieving or exceeding expectations + Good written and verbal communication skills + Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting + Ability to adapt to changing circumstances + Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey **Academic Qualifications and Certifications:** + Bachelor’s degree or relevant qualification in IT/Computing, or related field. + Relevant IT certifications, such as ITIL and Microsoft 365. **Required Experience:** + Basic experience required in diagnosis and troubleshooting, IT Technical Support role within a large ICT organization. + Basic experience interacting and working closely with a variety of internal and external stakeholders at different levels in the business. + Basic experience with a variety of technologies, for example (but not limited to) Secure Print, MS Azure, Meeting Room Technologies, Service Now and Microsoft 365. + Ability to under pressure, prioritize and meet deadline in a highly paced environment with minimal supervision. + A team player with excellent interpersonal skills. + Having worked in a multi-cultural environment would be an added advantage + **Please note that this is a Fixed Term Contract** **Workplace type** **:** On-site Working **About NTT DATA** NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. **Equal Opportunity Employer** NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.