Job Title

Deployment and Support Automation Engineer

Summary

The Deployment and Support Automation Engineer role is to dedicate the attention of a full-time engineer to an ever-growing list of deployments, each with their own specifics. The role is also required to work end to end Project setup that include AWS infrastructure setup, networking, setup Deployment pipelines and implement monitoring solutions.

Key responsibilities

Project Planning

Participate in the processes of strategic project-planning meetings;Providing guidance and expertise on system options, risk, impact and costs vs. benefits;Create and share operational requirements and development forecasts to allow for timely and accurate planning of projects.

Support Automation and Development

Responsible for maintaining and supporting IT solutions;Install and configure solutions, implement reusable components, translate technical requirements, assist with all stages of test data, develop interface stubs and simulators and perform script maintenance and updates.                                                                  

Deployment

Build automated deployment procedures through the use of configuration management technology;Deploy new modules and upgrades and complete fixes within the production environment;Create modules ready for production, which entails moving them according to specific procedures and documenting knowledge transfer.                           

Monitoring and Alerting

Build, implement, tune and support passenger services monitoring solution to monitor Self Service products/Application;

Skills Development

Develop the ability to solve complex problems;Demonstrate competence in own area, completing own role independently or with minimal supervision/ guidance.

Maintenance and Troubleshooting

Routine application maintenance tasks are an ongoing responsibility;Create requirements and procedures for implementing routine maintenance;Troubleshooting existing information systems for errors and resolving those errors.      

                          

Infrastructure setup and Maintenance:

Design and implement infrastructure on AWS for new projects;Assist in the maintenance and troubleshooting during high severity incidents on these environments;Be available as an escalation point according to a standby roster in order to maintain customer operations.

About the Ideal Candidate:

2 to 5 years' experience in DevOps / Cloud Development/Automation Deployment;Experience with CI/CD pipeline, Using CloudFormation/Terraform for infrastructure as code;Coding in different languages for the purpose of IT Robotics / Automation;Track record of providing excellent operational support to end-users for a minimum of 2 years;Good to have any certifications in ITIL / AWS;Ability to manage change within the support organization;Ability to relate to, and communicate with, people and processes on all levels;Ability to act with minimal supervision, actively supervising and motivating staff.

What we can offer you:

💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including healthcare insurance, as well as lunch and transport allowance and other benefits.🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.🌟 A flexible working model - We want our employees to do their best work, wherever and however it works best for them.🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.  

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.