Job Description

What We're Looking For:As an Advanced customer support (ACS) Delivery Manager (DM) you will join a collaborative team of business process and industry experts, driven to develop and present strategic guidance and advice to our existing customers on the most effective use of NetSuite. The ideal candidate has relevant industry experience in the areas of process improvement, accounting, or consulting on back office best practices, and a proven ability to build relationships with customers and partners. The candidate also has experience with an ERP or other business application in an administrator or daily user role, and the proven ability to highlight the benefits of the software to non-users or other departments. 

What you'll do:•   Build long-term strategic relationships with key collaborators of the small and medium-sized businesses in your portfolio, and develop a deep understanding of your customers’ business processes, goals, and strategies  •   Proactively present advice, assistance, and resources to help customers generate value from the NetSuite products and services they have purchased•   First learn, then demonstrate your functional knowledge of NetSuite and NetSuite internal resources to encourage customers’ adoption of NetSuite and deepen this expertise over time.•   Collaborate with other collaborators in the organization who are responsible for ensuring Customer Success: Account Management (AMO), Solution Consulting, Professional Services, and Technical Support.•   Be measured on the quality of your customer engagements, time invested with them, customers’ system adoption, and customer retention.•   Earn and maintain different NetSuite certifications during your tenure. 

Career Level - IC4