Summary role description: 

Hiring for Head of Delivery (Digital Procurement - Supply Chain Practice) for one of the leading global enterprise IT solutions and digital transformation services provider.

Company description:

Our client is a leading global provider of digital transformation solutions, specializing in automation, analytics, and enterprise IT for the Oil & Gas industry. With a strong international presence, they have delivered cutting-edge technology to some of the world’s largest energy and fuel enterprises, optimizing fuel retail, logistics, and fleet management operations. Their innovative automation and IoT-driven solutions enhance operational efficiency, compliance, and profitability. Recently, they have enabled large-scale fuel station modernization projects and partnered with major industry players to drive next-gen digital initiatives.

Role details:

•    Title / Designation: Head of Delivery (Digital Procurement - Supply Chain Practice)
•    Reporting Manager: COO
•    Location: Chennai, Mumbai, Bangalore, Singapore 
•    Work Mode:  Hybrid 

Role & responsibilities:

•    Oversee end-to-end implementation of SaaS solutions, ensuring timely delivery, quality, and adherence to scope. 
•    Establish governance frameworks, methodologies, re-usable assets, templates, KPIs for project execution, risk management, and issue resolution. 
•    Act as the primary escalation point for project challenges and client concerns. 
•    Drive adoption of best practices in Agile, AI technologies and Lean methodologies for project execution & AMS. 
•    Build and manage a high-performing team of project managers, solution architects, and consultants. 
•    Lead talent acquisition, resource management, upskilling, cross-skilling, product certifications and competency development initiatives. 
•    Set-up and oversee a robust PMO function for the practice. 
•    Foster a culture of innovation, collaboration, and continuous improvement within the practice. 
•    Work closely with clients to drive long-term value realization from the SaaS solution. 
•    Partner with the Sales team to support pre-sales activities, including solution demonstrations, RFP responses, and effort estimation. 
•    Provide delivery expertise in contract negotiations to ensure clarity in scope and realistic implementation timelines. 
•    Promote delivery led excellence by identifying upsell and cross-sell opportunities within existing client accounts in collaboration with Sales and Customer Success teams. 
•    Foster a culture of accountability, innovation, and continuous learning. 
•    Implement delivery KPIs and reporting mechanisms to provide visibility into team performance, project health, delivery performance, risks, opportunities, invoicing, collections, resource and revenue forecasting. 
•    Develop and execute a roadmap for the Digital Procurement & Supply Chain Practice in alignment with client strategic objectives. 
•    Identify growth opportunities and drive expansion into new markets and industries. 
•    Stay updated on industry trends and emerging technologies to enhance solution offerings. 
•    Own and manage the P&L for the delivery, ensuring revenue growth and profitability. 
•    Optimize resource allocation, cost management, and utilization rates for delivery teams. 
•    Implement data-driven performance tracking and reporting for effective decision-making. 
•    Serve as a trusted advisor to Steer Cos, C-level executives and key stakeholders within client organizations. 
•    Drive high levels of customer satisfaction and retention by ensuring value-driven outcomes.

Candidate requirements:

•    Minimum 15+ years of experience in procurement, supply chain digital transformation, with at least 5 years in a leadership role. 
•    Proven expertise in implementing SAAS based Procure-to-Pay (P2P), Source-to-Contract (S2C), and other digital procurement solutions (eg., coupa, GEP, Ivalua etc). 
•     Good knowledge of associated systems of ERP, AI/ML, middleware and analytics in supply chain transformation. 
•    Experience in building and managing global delivery teams, offshore Delivery Centre of Excellence and leading successful large-scale digital transformation projects. 
•    Excellent stakeholder management, negotiation, and communication skills. 
•    Ability to travel globally as required. 
•    Strong background in managing complex enterprise SaaS implementations and post-go-live support models. 
•    Proven experience in leading and mentoring large delivery teams. 
•    Expertise in project management methodologies (Agile, Waterfall, Hybrid) and tools. 
•    Experience working with Sales and Pre-Sales teams to drive business growth. 
•    Financial acumen to manage budgets, profitability, and operational efficiency. 
•    Excellent problem-solving, negotiation, and communication skills. 
•    Bachelor’s/master’s degree in business, Information Technology, or a related field. 

Selection process:

•    Interview with COO
•    Interview with Board 
•    HR Discussion