**MAIN PURPOSE OF ROLE** + RespondstocustomerinquiriesviatelephoneoremailtoprovideproblemresolutioninaccordancewiththeOrganization'sservicestandards. **MAIN RESPONSIBILITIES** + Receivesand/orplacestelephonecallswhicharepredominantlyroutine,butmayrequiredeviationfromstandardscreens,scripts,andprocedures. + Answercustomertelephoneinquiries,orders, serviceneedsandcomplaints,respondwhereapplicableordirecttosalesrepresentativesortechnical/serviceareas. + Maintaindetailedandcurrentknowledgeofthecompany'sproductsandservices. + Analyzecustomerserviceneedsforcommunicationtoserviceandtechnicaldepartments. + Requiresabilitytonavigateacomputerizeddataentrysystemorotherrelevantapplications. **QUALIFICATIONS** **Education** + TechnicalDiploma(± 12years) **Experience/Background** + Minimum2years An Equal Opportunity Employer Abbot welcomes and encourages diversity in our workforce. We provide reasonable accommodation to qualified individuals with disabilities. To request accommodation, please call 224-667-4913 or email corpjat@abbott.com