Basic Qualifications:

·       Bachelor of Science degree in Computer Science, Information Systems or equivalent work experience.

·       2-4 years of experience in IT Infrastructure support and server administration in a mid-sized environment (200 - 1000+ server systems).

·       3-8 years of experience supporting and troubleshooting distributed, N-Tier applications, software, and operating systems.

·       Must have demonstrated expertise in two or more of these areas:

o   Systems administration (Linux and/or Windows Servers)

o   Networking (DNS, TCP/IP)

o   Programming / scripting (Java, Perl, Ruby, C#, and/or PHP)

o   Demonstrated examples of process improvement execution

o   Demonstrated examples of a drive to dig into the details of a system or process to solve customer problems

o   Excellent oral and written communication skills

o   Strong influencing skills

o   Ability to work independently, with little direct management

o   Open to provide after-hours support as needed

o   Experience supporting large, Enterprise customers in an Operations environment

Ideal candidates need to be familiar with the following:

·       Responsible for a shift in a 24/7/365 working environment including on-call rostered basis shift

·       Knowledge of data center ecosystem (cooling, electrical, networking, and structured cabling)

·       IT Hardware Concepts:

·       RAID

·       SAN

·       x86 Architecture

·       SCSI

·       Linux/Unix Administration:

·       Boot Process

·       GRUB/LILO

·       File Systems

·       Network device and protocol configuration

·       Directory Structure

·       Performance Management/Troubleshooting

·       Base Operating System Install

·       Some experience with Perl, Python, Bash or Java

·       Core OS Services: ssh, telnet, ftp, nfs, dns, dhcp, samba, ldap, cvs

·       Previous experience working in a Data Center environment (racking & stacking gear, cable management, hot & cold aisle containment).

·       Networking Protocols (OSI Model)

·       Copper/Fiber Optic Testing/Cabling Standards

·       Project management, organization and problem solving skills with a drive for results.

·       Strong troubleshooting and performance tuning skills.

·       The position has a physical component requiring the ability to lift up to 75 lbs and may require working in cramped spaces or elevated locations.

·       Minimal travel will be required.

·       * Employment for all candidates is contingent upon pass a background check.

Career Level - IC3