The Care Customer Technical Associate is the primary technical liaison between the customer and Nokia Care organisation for technical support activities and builds trusted advisor relationship with his / her designated customer, advocating for customer interests within Nokia. Acts as a resource having up-to-date, detailed technical knowledge of his / her designated customer network as well as product expertise. Provides technical guidance to software service team to deliver customer-oriented solutions.

You have:

Strong expertise in BNG, CGNAT, Radius, Routing Protocols, MPLS, L2/L3 VPNs.Hands-on experience with Nokia CLI and platforms like 7750 SR, 7250 IXR.Solid understanding of network operations, troubleshooting, and support processes.Proven ability to manage customer relationships and provide technical guidance.Excellent analytical and problem-solving skills for complex technical issues.Strong communication skills for effective collaboration and customer engagement.

It would be nice if you also had:

Nokia certifications (NRS-I, NRS-II or equivalent).Experience with network management tools and CRM platforms.Provide expert-level technical support on BNG, CGNAT, Radius, Routing Protocols, MPLS, and L2/L3 VPNs, ensuring timely issue resolution and proactive network optimization.Manage customer relationships, acting as a trusted technical advisor and delivering guidance on upgrades, retrofits, outage handling, and maintenance.Utilize Nokia CLI and platform knowledge (7750 SR, 7250 IXR, etc.) to support network configurations, troubleshooting, and performance tuning.Lead and mentor technical teams, sharing knowledge, guiding professional growth, and supporting cross-functional collaboration.Develop and maintain technical documentation, including system health reports, release notes, and customer-facing materials aligned with SLAs.Collaborate with internal teams to align technical support activities with business objectives and continuous process improvements.Perform in-depth analysis of network issues, providing actionable insights and long-term solutions to enhance network reliability and performance.Support network operations and emergency management by leveraging monitoring tools, technical expertise, and structured response plans.