Software sales & business support expert:

Would you like chatting with restaurant managers across the world about their business and tech challenges? Oracle GloriaFood solution enables restaurants to take online orders for pickup, delivery, and table-side service from a simple, elegant menu published on the restaurant’s website or mobile app.

You'll be responsible for onboarding, educating, and supporting restaurant managers/ owners and partners reselling the solution to their customers.

We start the on-boarding work the moment a restaurant decides they want to use our online ordering platform, sticking with them every step of the way to ensure they get the most value from our product.

You are ultimately responsible to make the restaurant successful by analyzing their profile and online evolution, in order to follow up on them with recommendations and various actions, initiatives or upgrades to relevant paid services. The work schedule matches the customer’s location: 2 – 11 pm Bucharest time including 1 hour break. In addition, the schedule includes 8 hours overtime every other weekend (4 hours on Saturdays and 4 hours on Sundays). The job is mostly remote with the occasional office training or team meeting; you can opt to work from the office.  

 

Responsibilities:

You are ultimately responsible to enable the restaurant / partner to achieve the best possible value from their GloriaFood solution by analyzing their profile and online evolution, offering recommendations and initiatives or upgrades to relevant paid services. This includes:  

Develop a general/high level understanding of the GloriaFood solution  Leverage the extensive knowledge base to become an expert on how online ordering works, what online technologies can enhance the restaurant’s online presence and results.   Help customers/partners during onboarding with product / features presentations  Communicate efficiently and effectively with our restaurant / partners, through live chat and email  Contribute to creation of reusable assets – playbooks, FAQs, checklists  Coach customers to ensure they are making use of all available resources  Work closely with other teams (success, product management, marketing etc.) to leverage product skills and resources

 

Requirements:

Proven track record in working in a customer facing role via remote programs Courteous with strong customer service orientation Good knowledge of computer operations Technical skills are desirable Strong problem solving/troubleshooting skills Ability to quickly adjust the recommended actions in a chat or email Curious about the food industry and technologies and a continuous learner Bachelor’s degree or equivalent experience in computer science, business, or related field Fluency in spoken and written English

Career Level - IC2