Oracle is leading a Cloud revolution. Emerging technologies are reinventing old paradigms and igniting new opportunities. We are redefining the world of business, empowering nearly half a million businesses across the globe to turn untapped potential into real business value. We enable companies to reimagine their businesses, processes, and experiences to outpace change.

Why Work at Oracle

A competitive salary with exciting benefits Flexible and remote working  Learning and development opportunities to advance your career An Employee Assistance Program to support your mental health Employee resource groups that champion our diverse communities Core benefits such as life insurance, and access to retirement planning An inclusive culture that celebrates what makes you unique

 

Your Role & Responsibilities

Help customers maximize the value from their Oracle investment and achieve business outcomes Manage the delivery and optimization services across all the Oracle products and technologies, both on premise and within the cloud layers. Maintain and manage customer relationships to ensure that customers and decision makers are influenced and delighted. Strive to provide a high degree of satisfaction and protect and enhance revenue streams.

 

What You Will Do

Lead the delivery of Customer Success Services across Oracle products, both on premise and in the cloud. You’ll work closely with clients to understand their needs, develop an account strategy, and set out how CSS can help them meet their goals.

 

Grow customer relationships and influence executives Develop a service delivery plan that maps customer needs to CSS results  Set value proposals that support our customers’ return on investment  Lead project delivery, issue management, and change control Monitor and improve results, revenue, margin Be a customer advocate, communicating the client position while managing expectations  Recognize and develop business opportunities for the sales team to pursue Understand your customers’ industry, business, technical needs, and project objectives

Career Level - IC4