At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where 'Health for all Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There are so many reasons to join us. If you’re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there’s only one choice.

 

Customer Success Advisor 

 

Location: St. Louis

 

Position Overview:  
As a key member of the Customer Success Team, the Customer Success Advisor will work directly with Climate FieldView customers through direct and indirect interactions and deliver a high standard of service. The CSA will be responsible for driving customer adoption and success with Climate FieldView by providing the customer usage/adoption recommendations, data ingest assistance and training on Climate FieldView platform features. The end result is increased customer satisfaction, engagement, retention, and expansion of the Climate LLC footprint. It is the CSA’s job to represent The Climate LLC to our constituents and to ensure that we deliver on our commitments to our customers. 

 

What You Will Do: 

Conduct weekly update meetings with Digital Enablement Managers 

Analyze business metrics and transform insights into customer engagement strategies  

Be accountable for the engagement of customers within your region and task field teams with list of growers for in-person activations 

Identify at risk accounts and create actions plans in partnership with field teams 

Be an expert in the Climate FieldView product, learn features, benefits and how they add value to our customers’ operation 

Proactively coach and guide customers to engage in Climate FieldView products along the customer journey  

Conduct calls with NPS respondents and serve as the Voice of the Customer to collect feedback to drive continuous improvement across all areas of the Climate FieldView platform 

Prepare and give relevant, targeted product presentations to large and small audiences 

Provide 1:1 training on new features to ensure product adoption 

Identify opportunities to improve/optimize Customer Experience operations and tools 

Conduct win-back campaigns to lapsed users with the goal of increasing retention 

Utilize Salesforce to track accountability and efficiencies 

Represent Climate LLC to our customers in a professional manner consistent with our brand 

Assist with inbound support call volume during planting and harvest seasons 

 

Required Qualifications: 

BA/BS Degree, preferably in agriculture, business, marketing, or related field.  

Strong interpersonal skills with a passion for customer interactions and service 

Salesforce or other CRM software experience, or previous experience in a customer-interface role 

Customer support and/or account management experience 

Proficient in Microsoft Office 365 (PowerPoint and Excel) 

Organized, detail-oriented individual with ability to multi-task, maintain accuracy of information, and meet deadlines with little supervision 

 

Preferred Qualifications: 

Firsthand experience in the agriculture industry and/or precision agriculture 

Agriculture data and management experience  

Prior experience in customer support increasing customer satisfaction, adoption, and retention 

Organized, detail-oriented individual with ability to multi-task, maintain accuracy of information, and meet deadlines with little supervision 

Ability to build strong relationships over the phone 

Limited travel required 

 

Employees can expect to be paid a salary of approximately between $53k to $83k.  Additional compensation may include a bonus or commission (if relevant).  Additional benefits include health care, vision, dental, retirement, PTO, sick leave, etc..  This salary (or salary range) is merely an estimate and may vary based on an applicant’s location, market data/ranges, an applicant’s skills and prior relevant experience, certain degrees and certifications, and other relevant factors. 

 

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  YOUR APPLICATION   

Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and want to impact our mission Science for a better life, we encourage you to apply now. Be part of something bigger. Be you. Be Bayer. 
To all recruitment agencies: Bayer does not accept unsolicited third party resumes.
 
Bayer is an Equal Opportunity Employer/Disabled/Veterans
 
Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below. 

 

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

 

 

 Bayer is an E-Verify Employer.      Location:United States : Missouri : St. Louis || United States : Residence Based : Residence Based    Division:Crop Science   Reference Code:833928     Contact Us  Email:hrop_usa@bayer.com