Requisition ID: 424194
Work Area: Software-Design and Development
Expected Travel: 0%
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T2-1

Original Posting Date: 05/19/2025

Job Title: Customer Solution Adoption Specialist 

Location: Palo Alto, CA  

Work Model: Hybrid Work Model. 

 

Purpose and Objective:   

SAP Labs, LLC seeks a Customer Solution Adoption Specialist at our Palo Alto, CA location to engage with prominent cloud customers and partners in the market space and provide support to the delivery ecosystem of SAP and our partners with technical and implementation expertise, knowledge enablement, implementation coaching, guidance, and feedback.  

 

Expectations and Tasks:  

Accompany cloud customers and partners with their implementation projects from launch until go-live to contribute to the continuous improvement of SAP cloud products and services. Proactively anticipate the needs and requirements of customers and partners and recommend improvements to our internal stakeholders regarding the product for future releases. Explore new and upcoming SAP cloud solutions and scenarios, anticipating any need for engagement and support in upcoming implementation projects.  

 

Education and Occupational Experience:  

Bachelor’s degree or foreign equivalent in Business Administration, Business Administration with a concentration in Information Systems, Information Systems, Computer Science, or a related field of study and one (1) year of experience in the job offered or related occupation. Employer will also accept a Master’s degree or foreign equivalent in Business Administration, Business Administration with a concentration in Information Systems, Information Systems, Computer Science, or a related field of study. 

 

Qualifications/Skills and Competencies Experience:  

Must have prior work experience, completion of academic coursework or an internship involving each of the following: 

SAP Business Technology Platform Services; 

Enterprise Architectures; 

SAP Standard SCRUM/Agile Project Management; 

SAP S/4HANA mega processes Hire to Retire, Market to Order, Procure to Pay, and Acquire to Retire; 

Mural and Figma; and 

Design thinking and design doing for user experience design, business model innovation, and applying human center approach to explore, discover, design and prototype solutions with customers. 

Travel: N/A  

 

This position is eligible for the Employee Referral Program subject to the eligibility criteria outlined in the SAP Internal Employee Referral Policy. 

 

Internal use only: reference code lhrs4262 

SAP:SAIL 

EX:OUT

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity,  gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

 

Compensation Range Transparency: The annual base salary range for this position is $136,074 - $157,950. SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is $136,074 - $175,500. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance.  Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.