Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

At Thermo Fisher Scientific, every one of our 100,000 outstanding team members has a distinct story to share. Join us and contribute to our remarkable mission—empowering our customers to make the world healthier, cleaner, and safer.

Being part of Thermo Fisher Scientific means engaging in impactful projects such as cancer research, environmental protection, and food safety.

Job Title: Customer Service Specialist I

Reports to: Team Leader, Customer Service

Location: Quezon City, Philippines

Position Summary:

As a Customer Service Specialist I, you will assist the Manager and help improve customer happiness and business performance.

Key Responsibilities:

Provide expertise and mentorship; act as the single point of contact (SPOC) for colleaguesConduct regular Gemba walksLead review and follow-up meetings with the teamTake charge of new assignments and lean projects, both individually and within a teamResolve advanced inquiries independentlyHandle complex customer requirements efficiently and professionally per SLAAct as the deputy for the Team Leader when needed and attend meetingsSupport the Team Leader with consolidated data and maintain daily customer service reportsDevelop and review training materials; contribute to new joiner trainingAdhere to SOPs, SLAs, and departmental training guidelinesSupport the Commercial Organization and act as SPOC for business collaboratorsAssist with internal and external audit processesPerform other duties as required by business needsFacilitate team and Team Leader connections

Skills:Proficient in Microsoft Office and ERP systemsStrong written and verbal communication skillsSelf-motivated, enthusiastic, and a great teammateDiligent and accurateStrong organizational abilities, someone ready to take initiative and communicate openly about issues, ensuring we learn from our mistakeDemonstrate judgment, tact, and diplomacy with internal and external customersAble to work independently, collaborate well with others, and lead by exampleCapable of leading and facilitating meetings, and taking ownershipAble to participate in and/or lead interviews if necessarySkilled in problem-solving and multi-tasking under deadlinesApproachable, calm, and methodicalMinimum of 3-4 years of customer service experience, preferably in an SSC/multinational/office environmentExperience with JD Edwards/Genesis or SAP and Salesforce are preferred but not essentialBachelor's Degree in Business Administration, a Scientific field, or equivalent knowledge and experience

Experience:

Minimum of 3-4 years of customer service experience, preferably in an SSC/multinational/office environmentExperience with JD Edwards/Genesis or SAP and Salesforce are preferred but not essential

Education:

Bachelor's Degree in Business Administration, a Scientific field, or equivalent knowledge and experience

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.